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Join to apply for the Reception Assistant role at Peninsula Hot Springs4 days ago Be among the first 25 applicantsJoin to apply for the Reception Assistant role at Peninsula Hot SpringsAbout Peninsula Hot SpringsPeninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature. We employ over 400 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.About Peninsula Hot SpringsPeninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature. We employ over 400 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.The RoleWe are currently seeking an experienced and Reception Assistant in a casual capacity. This role will see you working either on-site at the Peninsula Hot Springs where you servicing our guests in a customer facing capacity.Your day will see you;Deliver an exceptional level of customer service as the first point of contact for all our guests arriving on-site at PHS, including greeting our guests, checking them in and directing to their designated areasGeneral reception and administrative tasks such as sales transactions, answering phones, preparation of gift certificatesEnsure the reception area is clean and tidy and well presented for our guests arrivalUndergo training as required for new products, ensuring you have up to date product knowledgeManage customer bookings, ensuring a high level of detail and accurate information is providedEffectively communicate with other departments in regards to guest queries and requestsAbout YouYou will have previous experience in a reception, reservations, administration or customer service based role, with the ability to multi-task and handle a high volume of guest check-ins. Quick learning abilities is a must for understanding our booking systems which will require a high level of attention to detail.Guest satisfaction is key and your strong work ethic and passion for customer service ensures you every success.We are requiring availability across both weekdays and weekends, with a minimum of 3 days a week availability.On offer to YouPHS truly believes that our team members are the heart of our business. We are committed to your professional development through ongoing training, learning and career progression opportunities as well as competitive remuneration, outstanding employee benefits and a variety of wellness initiatives.Your personal health and wellbeing is extremely important to us which is why we offer our team members and their family free bathing, discounts on dining, retail and spa treatments, access to wellness activities such as fitness, workshops and yoga classes and complimentary fruit and tea daily. We love to recognise and celebrate your achievements through team building and social events, exciting incentives and employee awards.To learn more about life at Peninsula Hot Springs, visit our websitewww.peninsulahotsprings.com/our-story/careers/Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at Peninsula Hot Springs by 2xSign in to set job alerts for Reception Assistant roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr