Job Title

Customer Service Representative Perth (WA) or NSW (Sydney/Minto) Based Why us? Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains all in on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. Were proud to share that Interface Australia is officially Great Place to Work Certified! This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive. Position Purpose We are currently seeking a driven and friendly Customer Service Representative based in Minto or Perth. You will work within a dynamic team and be part of a sustainable global company that are market leaders in design and manufacturing of modular carpet coverings. Customer Service is responsible for the pre and post order processes meeting their volumes, quality and scheduling requirements. The over-riding goal of the role is to maximise customer service levels attainable under normal commercial circumstances in a market where customer service is critical. Key to success in this role is the ability to communicate, plan, prioritise, analyse information and make decisions within a customer focused fast paced environment. Customer Service requires interfacing with internal clients being sales, marketing, quality, purchasing planning, production & distribution. Areas of Responsibility Conducting account tasks for clients including processing of orders/ credits, stock procurement, and coordination of deliveries to meet project installation deadlines. Timely execution of customer communication through the CRM system and phone. Play an active role in maximising sales and cash flow results by optimising proactive order management, stock allocation and shipping of orders. Follow company guidelines to ensure customers remain committed to taking delivery of orders as per agreed delivery dates. Negotiate the needs of storage, fees, and invoicing with customers. Promptly informing customers about any issues or delays, including appropriate solutions and follow-up communication. Carry out daily checks in line with audit requirements. Develop rapport with customers. Adherence to all safety policies and procedures including the correct use of PPE. Qualifications and Experience Required Minimum 2 years experience within a similar role High Level of oral and written communication skills Experience in a high paced, fast moving customer focussed environment Strong Computer Skills - JDE/SAP preference Accurate data entry and attention to detail Our Benefits You will be provided with competitive remuneration and an annual Bonus Hybrid role At INTERFACE, we provide parking on-site. Access to Employee Assistance program Salary Packaging options Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more You will be part of a diverse and vibrant team with an excellent culture. Help us lead industry to love the world. Apply today. LI-CR1