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Company : Hastings Deering (Australia) Ltd About the Role Due to organisational growth, Hastings Deering is currently recruiting for a Technical Parts Advisor to join our vibrant and inclusive Acacia Ridge based team on a permanent, Monday-Friday roster. Reporting to the Customer Care Supervisor - Technical , the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contacts are professionally handled, and customer orders are processed promptly and accurately. This role will involve the following key duties and responsibilities: Ensure customers technical queries are promptly and accurately interpreted and processed in accordance with company programs and procedures Ensure customer data is reviewed and updated on every contact made Promote digital and ecommerce solutions to customers as directed by enterprise initiatives. This includes, but not limited to marketing campaigns and self-serve applications Process warranty claims in accordance with company policies and procedures Ensure related parts selling is practised whenever relevant and beneficial Manage all transactions in line with company policy and procedures, including, but not limited to data governance, quality management and general guidelines Essential Requirements The successful applicant will demonstrate the following knowledge, skills and attributes: Minimum 3 years'' experience in a similar role within a Heavy Machinery Industry Intermediate Computer Skills, with experience in Microsoft Office Suite Advanced written and verbal communication skills Year 12 school Certificate You enjoy problem solving and working with other stakeholders in getting outcomes! Having an understanding in Caterpillar parts operation, procedures and product range will by highly regarded! Benefits Hastings Deering offers a wide range of benefits including: A rewarding career with diverse opportunities A competitive remuneration package Salary Continuance Insurance Employee Assistance Program for employees and their families Discounts on private health, vehicles, travel and more A culture of inspiration, innovation, collaboration and execution Ongoing training & support to further your career Free on-site parking Annual salary reviews How to Apply If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au Current staff members are required to advise their line managers before applying for this role.