Job Title

The role As our new Technical Motor Claims consultant, you will be providing exceptional customer service to our clients. Assisting with complex claims, you will be managing a portfolio of complicated and high value motor claims. You will: Have end-to-end management of a portfolio of complex, complicated or unusual motor claims files Review each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination ensuring each claim complies with all the applicable regulations related to Motor product and processes Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life, including making sure customers understand their claim entitlement & the claim process Seek additional information to validate events and accurately underwrite claims and make determinations on cover Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of internal and external stakeholders Perform detailed review of retained claims and complete a Day-1 review of all claims Review duty of care application by customer and apply reasonable care assessment as a key part of decision making Liaise with assessing team and suppliers to get the customers back into their pre-claim condition Identify vulnerability experience by the customer and ensure support services are offered to enable efficient momentum on claims where vulnerability has been identified Knowledge and Experience Motor Claims experience essential Investigation experience highly desirable Demonstrated insurance claims knowledge Exceptional customer service skills Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence Broad ability to drive for results, focus on outcomes and well-developed negotiation skills Our Perks Location: North Lakes -This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north sides best retail outlets, restaurants and other amenities. Kawana - This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and were only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you. On-site : This is an on-site position Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so weve got volunteer days, an additional paid ME day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - weve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that youre passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together join us and youve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Access to A&Gs employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievementshelping you feel valued every step of the way. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.