Job Title

About Us : Therapy and Learning Centre provides occupational therapy and physiotherapy to children from ages 0-18 years. About You : Certificate in Administration or equivalent experience Working with Children''s Check National Drivers License and Own transport National Police Check Level 2 First Aid and CPR Certificate Position Summary : Therapy and Learning Centre provides occupational therapy and physiotherapy to children 0-18 years old. We are a welcoming and friendly team focussed on helping children fulfil their potential. Purpose of Role To provide administrative support services to clients, contractors and employees of TLC. To establish and maintain positive relationships with clients, external stakeholders and all staff and management at TLC To provide admin support to Emma Armstrong as the owner of TLC. Key Requirements : 1-2 years experience in a similar role Accurate typing 40wpm Computer skills and knowledge Microsoft Office Suite Basic / Intermediate Knowledge and operation of standard office equipment Current knowledge of clerical and administrative procedures and systems such as filing and record keeping Strong communication skills - written and verbal Excellent planning and organising Ability to effectively prioritizing Problem assessment and problem solving Information gathering and information monitoring High attention to detail and accuracy Flexibility and adaptability Strong customer service orientated Teamwork focus and approach Job Responsibility : The Practice Administrator will participate in TLCs Performance Development Program. Comprehensive onboarding, supervision and support will be provided, as will career development opportunities and an annual performance review. General Administration Daily mail management, opening, forwarding, posting, filing as required. Emails File management including filing, faxing, hard / electronic file creation, archiving. Development of resources as required. Document management, printing, posting, filing support for Director and Clinicians. Light cleaning and tidying duties as required. Wash up, vacuum, windows. Responsibility for ordering office and therapy supplies as required. (Jenni) Client Services Reception duties including meeting and greeting clients. Answering the phone. Check answering machine and *96 follow up (Hornsby) Check answering machine and dial 101 follow up (Bella Vista) Delete messages >15 Taking payments and email invoices Management of Medicare cases Creating a case on Cliniko Reporting to clients general practitioner with updates Diary management Taking and processing new referrals. Managing client queries and concerns in collaboration with the Director. Promotion of TLC services and products. Assist with client resource preparation. Download photos Print therapist forms and worksheets Archiving files. Locating archived files for returning clients Setting up and reporting on client recalls. Management of client database. Management of client hard and e files. Assessment questionnaire and policies filled in, printed and in file. Reports photos and scans, type up, print, email Dealing with client complaints (Jenni) Account Management Inputting data into practice management software Responsibility for client billing activity and queries Generating and distributing required practice management reports (Jenni) Managing third party payment portals. Inputting data, uploading invoices, reconciling payments. NDIS and Medicare (Georgia) Assist with therapy resource claims. (Jenni) Support accounts payable (Georgia) Data entry Debt collection activity as required (Kristy & Jenni) Finance Management of petty cash Banking & bank reconciliation activity (Georgia) Organisation of receipts and invoices (Georgia) Report to director for refunds Operational Reporting Generating reports from practice management software as required. (Jenni) Participation in admin and business meetings as required. (Jenni) Operations Manage internal and external site maintenance. (Emma) Assist with IT installation, updates and maintenance. (Jenni) Assist with updating website content, uploading new products, newsletters and blogs. (Jenni) Assist with policies and procedures development (Jenni) Internal Workplace Health and Wellbeing Contribute towards a culture of OH&S through demonstrating commitment by way of personal example, leadership and participation in monitoring of established working practices. Promotional Activities Distribution of promotional material as required. Manage display and stock of TLC brochures, cards and display materials. (Jenni) Job Functions : Administration Job Benefits : A fun, caring team where you can assist the day to day operations and help facilitate a positive experience for our clients and their families. A flexible work environment that values communication, problem solving, empathy and collaboration. Selling Point : . Contact : Emma De Pomeroy