Job Title

Provide one-on-one secretarial support to a leading IVF Specialist Deliver exceptional patient care and admin support in a rewarding role Be part of a supportive team in a progressive, values-led organisation Monash IVF Group are leading the future of reproductive care At Monash IVF Group were trying to change the way society thinks and acts in relation to their fertility. Were removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyones chance of having a family. The reality is, we know starting a family isnt always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. Thats why its so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on. Why work with us? At Monash IVF, 80% of our people agree that it is truly a great place to work. We are more than just a workplacewe are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in Spring Hill, located just 600m from Central Station, provide an inspiring environment where cutting-edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to uswere dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life''s important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. A role with unique responsibilities This is more than a typical Patient Services Coordinator role - the primary focus of this position is to provide dedicated secretarial support to one of our highly regarded IVF Specialists, while also assisting the broader Patient Services team when required. You will be the key point of contact for the specialists patients, ensuring a seamless and supportive experience from initial inquiry through to ongoing treatment. When needed, youll also contribute to front-of-house coordination across the clinic. Reporting to the Patient Services Team Leader, this role requires high-level administrative support, confidentiality, professionalism, and a strong patient-centred approach. Under guidance from your Team Leader, your responsibilities will include: Acting as the dedicated secretary for one IVF Specialist, including diary management, patient coordination, and specialist practice support Managing patient bookings and treatment schedules for the specialist, ensuring accuracy and timeliness Providing exceptional customer service and support to the specialists patients, building strong rapport and trust Supporting general reception and coordination duties across the clinic when required Triaging incoming calls and emails, prioritising based on urgency and relevance Accurate data entry and patient record maintenance within the practice management system Processing of medical billing and receipting in line with clinic procedures Delivering high-quality communication with internal teams and external stakeholders Contributing to a best-in-class patient experience at every touchpoint This role is performed between clinic hours of 7am to 5pm and includes occasional Saturday morning shifts (7am-12pm) on a rotating basis. Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our Patient Services Coordinators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Knowledge of medical terminology Prior experience using Genie (desirable) Previous experience in a busy medical practice Previous experience with Medicare, medical billing and receipting Excellent telephone manner Exceptional computer and IT skills, Microsoft Office Suite essential Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles Care, Collaborate, Communicate, Commitment, Create. If youre ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 1st June 2025 (unless filled prior) Bella Pileggi HR Coordinator All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.