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We are seeking a fun and proactive person with an engaging personality, who enjoys engaging with guests and team members to create a welcoming env. 03rd June, 2025 Who we are At YHA Australia, we provide affordable, quality accommodation with purpose. We''re committed to creating a more open and welcoming world where connections thrive and experiences matter. What sets us apart? We''re a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we''ve been making travel accessible and transformative. Our network spans 19 uniquely characterful properties across Australia from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. We''re proudly part of Hostelling International a global community of 3,000 places to stay across 70 countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you''re exploring. YHA Sydney Central is situated in the vibrant city centre with 180 rooms, 563 beds offering easy access to all the excitement. Located directly across from Sydney''s Central Station, within the bustling traveller''s precinct, this establishment provides top-notch accommodation for travellers. About the role: We are seeking a part-time Front Desk Extraordinaire a dynamic and motivated person committed to providing exceptional customer service to our guests, who is available to work overnights. This role''s primary focus is to create a friendly and cheerful atmosphere for all guests. This includes responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs, and offering vital information to ensure a pleasant stay. Additionally, you will work with the team to resolve any guest concerns or disputes, escalating them to the appropriate management when necessary. What are we looking for: Previous experience in front desk reception, customer service in an accommodation setting Flexible availability for night shifts, weekends and public holidays. Excellent communication skills verbal and written Full Australian working rights with no restrictions Our Values Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Work together We open doors for each other as well as our guests Give our best We bring our best selves every day we come to work Put our guest first We know great hosts make great holidays Think differently We see problems as opportunities Have fun We celebrate and enjoy being together What''s in it for you Travel Perks: Free stays across our network because we love travel as much as our members do! Team Adventures: Opportunities to visit other locations for team building and training Discounts: Access to benefits at various stores and across the YHA network Growth: Professional development and career opportunities throughout YHA Cultural Flexibility: Swap standard public holidays for ones that have personal meaning Wellbeing Support: For you and your immediate family through our Employee Assistance Program Referral Program: Know someone great? We reward successful candidate referrals Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you''re perfect for this role! We encourage Aboriginal and Torres Strait Islander people to apply. Apply For Job