Job Title

Summary Be Part of Something New and Meaningful! At Caption by Hyatt Central Sydney, were rethinking hospitalityputting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience thats as much about connection as it is about comfort. Were looking for a Duty Manager to join our Front Office pre-opening teamsomeone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up. Care Connects Us At Hyatt, we care for people so they can be their best. This purpose guides everything we dofrom how we connect with guests to how we work together as a team. Its what drives our culture of care, creativity, and belonging. Join a team that is making travel more human, connected, and sustainable. Here, everyones role matters, and your individuality is celebrated. About Caption by Hyatt Central Sydney Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the communitynot just in itthe people make the place here. Our place is yours for the making, where you can do (and be) you. Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home. Be part of a first-of-its-kind hotel This is Hyatts first Caption hotel in Australia, and as part of the pre-opening team, youll gain valuable experience shaping a new brand from the ground up. Create the guest journey From setting up kiosk check-in to designing lobby flow and pre-arrival experiences, youll build the guest service framework that defines our hotel. Lead from the lobby, not behind a desk Be a walking expression of the brandconnecting with guests, supporting the team, and keeping energy alive across the lobby and beyond. Grow your career with Hyatt As part of a global hospitality leader, youll have access to world-class learning, development pathways, and career opportunitiesboth here in Australia and around the world. About the Role As one of our Duty Managers you will assist the Front Office Manager and lead the Front Office operations from pre-opening setup through to the daily delivery of a seamless, guest- led experience. This is more than a traditional hotel front desk roleyoull build a team thats mobile, empowered, and confident in delivering a host-supported, tech-enabled experience. In the pre-opening and launch phase, youll help shape operational standards, drive effective rostering, support cost control and contribute to a vibrant workplace culture that aligns with Hyatts purpose of care and the strategic vision for Caption by Hyatt. Once the property is up and running, you will be a visible leader on shift. This will encompass creating an atmosphere that is both supportive and empowering to your team of Hosts and a welcoming space to connect with our guests. On top of the continued development of your team, you will be responsible for the smooth operation of the shift which will include guest issue resolution and overseeing safety protocols where needed. Some Key Responsibilities Being an active leader in the lobby and all managing aspects of Front Office operations including kiosk check-in/out, guest services, lobby flow, guest engagement and luggage support, with shared oversight of Grab & Go. Assist the Front Office Manager with pre-opening setup including SOPs, systems, guest arrival flows, and checklists that reflect Captions flexible, guest-led approach. Collaborate with Food & Beverage to integrate Talk Shop and Grab & Go into the guest journey, creating a cohesive cross-departmental experience. Deliver hands-on onboarding and training for a multi-skilled, people-first team covering PMS and kiosk tech, brand culture, local knowledge, and service recovery. Lead role-play scenarios and mock check-ins to test readiness, identify gaps, and refine team performance prior to opening. Champion a guest-led, host-supported service style, ensuring personalised, unscripted service that feels connected to Haymarkets local community. Encourage a culture of spontaneity and delight; recognising loyalty and returning guests in thoughtful, localised ways. Coordinate with Housekeeping, F&B, Engineering, and Marketing to deliver a consistent guest experience. Monitor arrivals, departures, and VIPsusing profiles and preferences to personalise service and drive guest satisfaction. Support the Front Office Manager in upholding all WHS, safety, hygiene, and emergency protocols. Proactively resolve guest issues and champion a culture of service recovery, care, and improvement. Promote a safety-first culture and maintain accurate records for all incidents or near misses. Lead by example in supporting a balanced, wellbeing-focused workplace for yourself and your team. Be available on a rotating roster including weekends, nights, and public holidays covering Duty or Night Manager shifts in a 24/7 operation. Be open to supporting other departments Support wider hotel operations as needed and always represent the brands tone of energy, authenticity, and curiosity. Were looking for someone who: Has a genuine passion for creating positive guest experiences that exceed expectations Brings proven hotel experience in a Front Office leadership role Leads confidently and calmly, fostering a positive, inclusive culture where people feel cared for and empowered Is intuitive and attentive to guest needs, delivering personalised service and local engagement Remains calm and solutions-focused under pressure Is detail-oriented and able to multitask Embraces continuous improvementenhancing self, guest experience, processes, and team engagement Builds strong cross-department partnerships and seeks to grow by supporting other teams when needed Brings a say yes where possible mindset and promotes empowered decision-making Has full work rights and is available for a 7-day rotating roster, including overnights Whats in it for you: Join a purpose-driven brand redefining hospitality in Australia Help shape guest service standards for a new kind of hotel Be part of a supportive, inclusive team that values creativity, sustainability, and connection Access global learning and development through Hyatts network Grow your career with one of the worlds leading hotel groups Receive a competitive salary and benefits package Enjoy discounted and complimentary stays at Hyatt properties worldwide Get 10% off private health insurance Benefit from generous leave and paid time off Access mental health and wellbeing support through Hyatts Employee Assistance Program READY TO JOIN? If youre a Front Office leader with a passion for people, service, and communityand excited by the chance to help launch one of Australias most dynamic new hotelswed love to hear from you. To learn more about the brand, visit: www.hyatt.com/brands/caption-by-hyatt Were committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated .