Job title Customer Service Representative Function Customer Management Sub function Non-Technical Customer Service Category Senior Representative, Non-Technical Customer Service (S3) Location Eight Mile Plains / Australia Date posted Jun 17 2025 Requisition number R-014817 Work pattern Hybrid Work Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Business Enablement/Support All Job Posting Locations: Eight Mile Plains, Queensland, Australia Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, were developing the next generation of smarter, less invasive, more personalised treatments. Visit us at to see how your unique talents will help patients on their journey to wellness. The Opportunity Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customers experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality. Responsibilities Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required. Managing customer and commercial team interactions through telephony services. Contribute to achieving the teams set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOPs. Contribute to the National Customer Service Network providing support when needed. Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc. Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations. About You Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.) Office skills: Standard office telephone, Email, Outlook Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications Experience in commercial relationship and negotiation, able to handle Customer interaction. Demonstrated ability to translate Customer needs into business requirements. Proven ability to handle multiple competing priorities Why Choose Us: Competitive remuneration package Continuous training and support Award-winning leadership development programs Inclusive, flexible, and accessible working arrangements Equal opportunity employer supporting diversity and inclusion Our Benefits: Up to 18 weeks of parental leave to support new parents 4 days of volunteer leave to give back to the community Option to purchase up to 2 weeks of additional annual leave for extra time off Enjoy a dedicated Wellbeing Day to prioritise self-care Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities Access to an Employee Assistance Program for personal and professional support Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support Life insurance coverage for added peace of mind And much more Great Place to Work Certified 2024 Great Place to Work Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces. Johnson & Johnson Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation. All applicants must have rights to work in Australia.
Job Title
Customer Service Representative