About this role About us: As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It''s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products. Holcim locally has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites. As part of the world''s largest construction materials company, we are the leading supplier of concrete, aggregate and precast products. The Holcim Australia Aggregates business operates over 70 quarry sites producing hard rock, sand and gravel materials essential for the construction industry. About the role: Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are currently seeking a talented and motivated individual to join our team as a Customer Service Supervisor within our Aggregates division. As a Customer Service Supervisor, you will be responsible for coordinating a small team of Customer Service Officers (CSOs) to ensure the team achieves the agreed sales targets and business goals. You will also play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function. Key Responsibilities: Lead and develop the Customer Service team, providing guidance and support. Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture. Train and coach team members to ensure competent performance and address any deficiencies. Retain existing customers by maintaining regular contact and building positive relationships. Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities. Achieve allocated budget and sales targets by implementing pricing strategies and managing customer credit limits. Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily. Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance. Behave consistently with company values, complying with relevant legislation and attending training programs. Perform other duties as assigned to meet business needs. Qualifications and Requirements: Previous experience in customer service leadership. High proficiency in Google Suite, SAP, and other relevant systems. Strong business acumen and commercial awareness. Key Competencies: Excellent leadership and communication skills. Ability to deliver results and manage execution. Customer-focused mindset with a commitment to outstanding service. Strong problem-solving and decision-making abilities. Ability to work collaboratively in a team-oriented environment. Benefits: Competitive salary package. Opportunities for career growth and development. Work with a market leader in the construction materials industry. Supportive and inclusive work environment. Access to training and professional development programs. Why Holcim? We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment. We don''t just offer jobs - we offer long-term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you''re ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you. Apply now! Candidates must hold valid Australian work rights with no restrictions on employment duration or hours. Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
Job Title
Customer Service Supervisor