Job Title

Not your typical customer service role - small team, variety, no endless queues Full-time, 12-month contract - maternity leave cover with a difference Banyo location free onsite parking - skip the city chaos Looking for a customer service role thats actually enjoyable? Then ditch the call centre! Join a small, collaborative team where your work really matters. Why Tradelink? At Tradelink, were more than just plumbing supplies. With 200 branches and over 1,300 team members across Australia, were a leader in our fieldand proud of it. We back our people with career growth, hands on learning, and a genuine profit-share scheme that rewards your effort. The Role: Were on the hunt for a motivated Customer Experience Team Member to cover a 12-month maternity leave contract. Youll be the friendly voice and helpful hand behind our online orderswhether its a payment issue, a website glitch, or a customer needing a bit of guidance, youll be there to make it rightand make it easy. Day-to-day, youll be: Answering customer queries via phone and email with patience and care. Troubleshooting website issues, order problems, and login dramas. Working with IT, logistics, and sales to find fast, effective solutions. Logging all customer interactions and keeping accurate notes in our CRM system. Staying up to date on promotions and product updates so youre always in the know. What Youll Bring: Experience in customer service or adminbonus points for online retail. Top-notch verbal and written communication skillsfriendly, clear, and professional. Tech confidence - you pick up systems quickly and not afraid to troubleshoot. Calm under pressure, organised and solutions focused. Detail-oriented and driven to make things better. Why Youll Love It Here: Fixed-term 12-month contract with real variety in your day Work with a supportive, tight-knit team - no scripts or call queues. Banyo location with free parking easy commute, great work culture A chance to truly support customers, not just handle calls Sound like your kind of role? If youre ready to join a company that values customer care and gives you room to grow, hit Apply Now and make your mark as our next Customer Experience Team Member