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* 10-month assignment * Commencing ASAP * 3 days in CBD office and 2 days WFH Company: A Victorian agency of the State Government that manages and protects Melbourne''s major water resources on behalf of the community. Role: You will working in a contact centre and be answering enquiries from customers to adhere to agreed standards. Responsibilities: Respond to customer queries and requests via phone, email, web and social media Resolve issues and enquiries from stakeholders of all levels Identify and proactively action matters in a timely manner About you: Previous experience in a Contact Centre is essential Excellent customer service experience Supportive team member Highly proficient in using administrative tools including MS Suite Outstanding administration, communication and customer service skills Benefits: Join an organisation that values sustainability and the natural environment To work alongside people who aim to strengthen the wellbeing of the Victorian community Be part of a team that is co-creating the world''s most desirable places to live Culture: A supportive and inclusive workplace that values courage, care and integrity. The Next Step: To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities. Reference number: NB77267 Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us. By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy Consultant NBrown@dixonappointments.com.au Reference number: 200077267 Profession:Call Centre & Customer ServiceCall Centre Operator Company: Dixon Appointments Date posted: 11th Jun, 2025