About us: Pitcher Partners Sydney is a Professional Chartered Accounting firm located in the heart of the CBD. We are leading network of independent firms, working together to enable growth and ambition for our clients and our people. When you join Pitcher Partners, youre joining a team with heart. We support each other. We learn together. Were deliberate about fostering relationships that nourish and empower every individual and were excited by whats possible. We know some of the best new ideas come in the form of curious, talented people we havent met yet. Perhaps youre one of them. Due to on-going growth, we currently have a vacancy for an enthusiastic and driven IT Support Specialist to join our Practice Management Group . The Role: The IT Support Specialist will support the effective operation, management, and administration of the firms IT services. The core of the role continues to be the IT support function, with the added ownership over an operational or strategic set of tasks known as a specialisation. Key responsibilities: First Point of Contact: Answering all support-based inquiries at the first point of contact where possible. This involves maintaining accurate and concise notes of the progress of Help Desk/Support requests Network and Peripheral Maintenance: Maintaining network peripherals as required and ensuring that workstations are installed and maintained according to established procedures and policies User Lifecycle: Administers user accounts covering the full lifecycle from setup for onboarding, changing permissions as roles change and removal of account and permissions as part of offboarding Technical Assistance: Providing face-to-face support or support via Teams where practical, diagnosing and resolving technical hardware, software, and mobile issues, and advising users on appropriate actions Technical Proficiency : High level of proficiency in all Microsoft Office and Operating Systems. Understanding of IT software, IT network, and IT applications in use within the firm Knowledge of IT Policies : Familiarity with IT policies, procedures, and practices is necessary to ensure compliance and effective IT management Understanding of Security : Knowledge of security functionalities and applications is essential for maintaining the security of IT systems and data Laptop inventory: Maintaining a list of all deployed laptops, as well as keeping all spare laptops imaged and up to date You will also see your self having the ownership of an area of specialisation where you will act as the primary point of escalation and knowledge above and beyond standard support, for queries related to the area of specialisation including but not limited to: manages updates and / or maintenance as applicable maintains documentation and guides for common functions, troubleshooting and processes coordinates training sessions to facilitate increased utilisation and / or upskill staff communicates any issues or changes with key stakeholders The specific responsibilities for each specialisation will be documented, in consultation with the IT Team Leader and IT Director, with all deliverables and metrics identified. What are we looking for: Ideally you would have completed a degree in IT with 1-2 years experience in help desk. Well-developed problem solving and analytical skills Excellent customer service and communication skills High level of proficiency in all MS and OS. Knowledge of IT Policies, Procedures and Practices Understanding of IT Software, IT Network and IT applications Ability to work under pressure and to prioritise competing deadlines Well-developed problem solving and analytical skills Excellent customer service and communication skills High quality work ethic with high attention to detail Understanding of security functionalities and applications The salary range for this role is $65,000-$75,000 package (inclusive of superannuation). This is based on level of experience. At Pitcher Partners we believe success is better shared. Thats why we invest in the future of every person who works with us, and a culture that supports us all. If this sounds like you or you know anyone in your network that will be suitable to this role please APPLY NOW or email your cover letter and CV to Apply for this role
Job Title
IT Support Specialist