Job Title

Join the team at Aurora Expeditions, a leader in expedition travel, and help us deliver unforgettable group and charter experiences to some of the worlds most remote and awe-inspiring destinations.Were seeking a Groups and Charters Coordinator who thrives on organisation, collaboration, and customer service . In this role, youll provide administrative and operational support to our Global Groups and Charters Manager, helping to ensure the smooth coordination of group and charter voyages right up to post-trip wrap-up.What Youll Do:Support group and charter bookings by managing enquiries, coordinating with internal departments, and maintaining accurate records in our reservation system.Assist with contracts, documentation, and booking milestones such as deposits and payment schedules.Collaborate with stakeholders across Product, Expedition, Operations, Sales, and Finance teams to align on passenger needs and operational delivery.Be the go-to person for coordinating FOC (Free of Charge) bookings including staff travel and media partners ensuring they align with policy, capacity, and logistics.Maintain and reconcile FOC records and act as a point of contact for internal and external stakeholders.Champion Auroras commitment to sustainable travel by integrating eco-conscious practices into booking processes and communications.About You:Prior experience in a travel, reservations, or group operations support role preferred.Strong administrative and organisational skills with excellent attention to detail.Proven ability to manage multiple priorities and deadlines in a fast-paced environment.Familiarity with travel reservation systems and CRM tools (e.g., Salesforce, GDS) is highly desirable.Basic knowledge of international destinations; experience with South American and/or European markets is a plus.Tertiary education in Tourism, Business, or a related field is desirable.Excellent written and verbal communication skills, and a customer-focused approach to building relationships.Comfortable working with sensitive data, managing multiple timelines, and liaising across time zonesA passion for sustainability and a desire to contribute to meaningful, low-impact travel.Why Join Aurora Expeditions?At Aurora, were not just another travel companywere on a mission to explore wild places while treading lightly on the planet. As a certified B Corp, sustainability is at the heart of everything we do. We offer:A collaborative and values-driven workplaceOpportunities to grow and make a real impact in a global businessThe chance to work with a passionate team who care deeply about people, the planet, and adventureRole TypeCompany OverviewAurora Expeditions is an Australian-owned adventure company specialising in small-group voyages to the Polar Regions and other wild, remote destinations for the past 30 years. A world leader in expedition cruising, we offer passengers the chance to have an intimate experience of the destination, with the support of passionate experts in their field and flexible, innovative itineraries. We continuously look for experienced, dynamic and passionate team members. We strongly encourage diverse candidates to apply, including women, Aboriginal and Torres Strait Islander people, people from multicultural backgrounds, people with disability, young people and people over 45 years old. #J-18808-Ljbffr