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Join to apply for the Residential Operations Manager - Lending Operations role at Avant Mutual1 day ago Be among the first 25 applicantsJoin to apply for the Residential Operations Manager - Lending Operations role at Avant MutualGet AI-powered advice on this job and more exclusive features.About Avant FinanceAvant Finance, a part of the Avant Mutual group, is a specialist lender dedicated to supporting Australian medical professionals with a deep understanding of the unique journey and challenges a doctor will experience at various career stages.About the RoleThe Residential Operations Manager is responsible for coordinating the operational workflow that underpins the delivery of residential lending at Avant Financial Servicesa specialist non-bank lender supporting doctors and medical professionals.This role oversees the effectiveness of the Brokerforce support model, ensuring tasks are allocated, tracked, and completed in line with agreed service standards. Working closely with our labour hire provider, this role helps drive quality and efficiency in offshore support delivery, while building scalable workflows and processes to enable a high-performing sales team.Key AccountabilitiesCoordinate Brokerforce WorkflowOversee the effectiveness of the Brokerforce support to ensure effective task allocation, training support, and service delivery.Monitor output quality and integrate feedback from sales leaders.Own Day-to-Day Task FlowOversee the allocation and tracking of residential operational tasks.Drive adherence to SLAs and ensure tasks are completed accurately and on time.Develop and Maintain ProcessesBuild and maintain SOPs, templates and checklists to standardise workflow.Drive consistency and reduce rework across the loan lifecycle.Oversee Post-Settlement ActivityEnsure accurate processing of retention and loan maintenance tasks.Address exceptions and coordinate resolution with internal and external stakeholders.Enable Cross-Team CollaborationAct as the link between sales teams and offshore support, resolving issues and maintaining clear communication to drive workflowefficiency.Uphold Operational StandardsSupport compliance through process adherence, file reviews, and quality checks. Contribute to UAT and readiness activities for systemchanges.Skills For SuccessProven operational experience in residential lending, including settlement, and post-settlement activities.Experience coordinating offshore or distributed operational support functions, especially via third-party providers or labour hire.Process-oriented mindset with strong documentation, workflow design, and continuous improvement capabilities.Able to drive outcomes and influence performance through indirect leadership and strong stakeholder engagement.Clear communicator with the ability to translate operational challenges into structured solutions.Strong commitment to compliance, service standards, and delivering an excellent experience for clients and sales teams alike.Why work at Avant?Discount of 25% on Private Health Insurance and free Salary Continuance Insurance.We value our people by offering an inclusive workplace with flexible work, career development and internal mobility opportunities.Our flexible working arrangements are designed to enable genuine work-life balance.Your development is our priority, and we have a variety of learning and development programs that will support you in your career.We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.We prefer to deal with candidates directly. If you have any queries regarding the role, please do not hesitate to contact Nico Touze, Head of Talent Acquisition at nicolas.touze@avant.org.auWhy work at Avant?At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.Your development is our priority and we have a variety of learning and development programs that will support you in your career.We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.For further information, please contact our Careers team at careers@avant.org.au.Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesInsuranceReferrals increase your chances of interviewing at Avant Mutual by 2xSign in to set job alerts for Operations Manager roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoCamperdown, New South Wales, Australia A$150,000.00-A$160,000.00 2 weeks agoSydney, New South Wales, Australia 1 month agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoZetland, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoSenior Operations & Strategy Manager, APACSilverwater, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 4 days agoStrategy and Operations Manager, Rider OperationsSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoStrategy & Operations Manager, Restaurant GrowthSydney, New South Wales, Australia 5 days agoRooty Hill, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoLidcombe, New South Wales, Australia 1 day agoSilverwater, New South Wales, Australia 16 hours agoGreater Sydney Area A$120,000.00-A$130,000.00 1 day agoSydney, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. 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