Job Title

Who we are About StripeStripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.About the teamStripes Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.What youll doYou will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the users internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.ResponsibilitiesLead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account ExecutiveSupport expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account teamBuild and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and teamEvangelize Stripe customer success stories and customer success systems and processesArticulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor statusServe as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industryAligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunitiesAdvocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experienceDrive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfactionWho you areWere looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements4+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical productSophisticated business sense and understanding of underlying drivers and strategy of our users businessesTrack record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsStrong analytical skills and operating rigorStrong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholdersHistory of success as a consultant, pre-sales, technical account management, or equivalentProven track record of achieving targets and goals, preferably in a sales settingTrack record of managing complex projects and/or programsHas handled difficult customers or situations and can demonstrate resolutionsWillingness to tackle things on your ownMust work within a team environment with sales and services peersAbility to navigate data and people to find answersA capability to work well with a wide range of people, both internally and externallyThe motivation and flexibility to work well in a high-growth environment where things change quicklyPreferred requirementsExperience working within a high-growth technology companyExperience with consumption-based businesses is a plusPosition DetailsJob Type: Full TimeLocation: 1 Sussex Street, Barangaroo, Sydney NSW 2000, AustraliaOpen date: 30 May 2025 #J-18808-Ljbffr