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Executive Director - Complaint & Assessment Services (SES 2)Executive Director - Complaint & Assessment Services (SES 2)10 hours ago Be among the first 25 applicants Newly created position reporting to the CEO Transformation focus, Key leadership role. Fixed term until June 30th 2027.About IBAC the Independent Broad-Based Anti-Corruption Commission, VictoriaIBAC is Victorias independent anti-corruption agency responsible for preventing and exposing public sector corruption and police misconduct. We do this by investigating serious corruption and police misconduct; and informing the public sector, police and the community about the risks and impacts of corruption and police misconduct, and ways in which it can be prevented. Our jurisdiction covers state and local government, police, parliament, and the judiciary.IBACs work is challenging we expose public sector corruption and police misconduct and theyre serious issues. We front up to this mission each day because we all want a public service that acts in the best interests of Victoria.We are a dedicated team that works well with people who share our courage and determination - people who are measured, fair and trustworthy with a keen sense of duty. Putting the spotlight on potentially corrupt behaviour can reveal sensitive information, information we are trusted to work with confidentially and respectfully. Its not the kind of job you can go home and tell your friends or family about, but our work is interesting, stimulating and incredibly rewarding.Our challenge is to stay two steps ahead of those involved in corrupt conduct. IBAC works in partnership with State Government, local councils, and Victoria Police to build strong cultures of integrity across the public sector. We understand that requires unwavering fortitude and a continual desire to work together to meet our responsibilities to the Victorian community. We have our work cut out for us but with the right team we can achieve great things.Our ValuesOur skilled and talented workforce is integral to achieving our priorities. Our work is underpinned by our values and culture to make sure there is integrity in all we do. Our values are embedded in our ways of working, dealing with Government agencies, the community, and our colleagues.We Lead by Example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.The new roleThis is an outstanding Public Sector opportunity for an experienced people leader to lead the Complaint and Assessment Services (CAS) team at a critical time in IBACs journey to significantly improve CAS service delivery. The ideal candidate will be able to design successful transformation while maintaining a people-first leadership approach. A newly established role, the Executive Director for CAS reports to the Chief Executive Officer with the following responsibilities: Provide strategic guidance and oversight of the CAS Division, including designing and leading a complex transformation program to optimise service delivery not just implementing change but creating the systems and processes that drive it. This will include managing the newly appointed Project Manager and Change Manager for this transformation. Oversee and lead the assessment of complaints and notifications of serious corrupt conduct in the Victorian public sector and corrupt conduct and/or Victorian police misconduct, ensuring a human-focused lens with the people who make complaints. Ensure resources are appropriately allocated to achieve service delivery targets and meet business unit objectives. Lead, motivate and empower managers and high performing teams across the division with integrity, resilience and empathy, to build internal capability and capacity to assess complaints into alleged corruption and misconduct. Ensure all statutory requirements are met including IBACs monitoring and reporting functions and responsibilities. Contribute to the overall executive leadership, corporate culture, and strategic direction of IBAC as a member of the executive leadership team. Lead a culture of continuous improvement by implementing systematic processes and feedback loops that enhance efficiency, drive innovation, and ensure sustainable long-term success. Regularly interact, liaise, and engage with the CEO and Commissioner as well as external stakeholders and senior executives from other government departments and agencies.Experience and capabilities Relevant senior level experience, including experience in the government and/or the integrity or regulatory sectors of a similar scope. The role has around 30 staff including a Director and 3 Managers. Strategic understanding of complaints management, service delivery, regulatory, and/or legislative processes gained in the public sector or private sector senior management. The experience does not necessarily need to be in the Victorian public sector. The ability to design and implement business plans and strategies to achieve significant improvements across systems, processes and capabilities. Previous experience leading the implementation of similar transformation initiatives or programs.If you would like further information about the role, please contact:In CONFIDENCE: Penny Smythe on 07 31855357 or 0415 102 473 or email penny.smythe@hudson.comJob Reference 245110Alternatively, to submit your application, in strict confidence, please email your application direct to penny.smythe@hudson.com.Applications close 11:59pm, Thursday 26th June 2025All applications should include: a resume (no longer than 5 typed pages) a cover letter (no longer than 2 typed pages) addressing the key selection criteria.Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application. Appointments are also subject to a National Police Check.Please note for all Australian based contract and temporary roles, the pay rate is inclusive ofmandatory 25% casual loading. 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