Job Title

This Expression of Interest is up to 3 monthsAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone''s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.About the roleThe Manager, Operation is responsble for the daily management of the operations of the WSU. This role requires effectib=ce strategic and operational focussed leader that can work in a dynamic, complex and time sensitive environment.Key AccountabilitiesLead both the effective and efficient performance as well as strategic and continuous improvement of the operations of the Worker Screening Unit (WSU) to achieve operational excellence.Lead the development and maintenance of effective working relationships with key internal and external stakeholder groups and negotiate with and influence stakeholders to achieve program objectives.Provide high level advice and leadership to the Executive Leadership Team and Operational Management Leadership Team to achieve organisational objectives and demonstrate clear actions and behaviours of commitment to creating a culture of service, performance, and operational excellence.Lead, coach, engage and effectively delegate to Operational Management staff to enhance their capability to ensure achievement of business objectives, build succession planning and support staff career aspirations.Identify emerging complex or highly sensitive issues, risks and trends impacting on the successful achievement of the organisation''s objectives and priorities and develop innovative options and solutions.Contribute to the overall strategy and direction of the organisation, the delivery of priorities, and to building a high performing workforce that is safety and wellbeing focussed, service-orientated, collaborative, innovative, professional and engaged.Lead the strategic development and business planning for Operational Management and actively contribute to development and planning activities for the broader WSU.Formally represent the Worker Screening Unit (WSU) and deputise for the Director as required.Extensive experience in leading and improving operational systems and building a culture of business excellence within a dynamic and complex environment;Demonstrated excellence in people management and leadership across multiple business functions;Experience working at a senior level supporting ministerial and departmental executive functions, Parliamentary and departmental processes, and;Proven ability to perform effectively under pressure in a dynamic, multifaceted environment.Resilience: Creates a climate which encourages and supports openness, persistence and genuine debate around critical issues. Provides sound explanation and argument for agreed positions.Flexibility and Adaptability: Works to find new ways to deliver outcomes; recognises the merits of different options and acts accordingly; has courage to alter strategies in situations when there are clear indications that existing strategy may not deliver the best outcome; where significant amount of effort or investment has been put in. Builds commitment of others to adopt new strategies to deliver against outcomes.Self-awareness: Builds strong commitment of others towards continued personal development. Establishes mechanisms that enable communication of honest and constructive feedback at all levels.Outcomes Thinking: Is up to date with needs of community and formulates strategies that are aligned to community needs; removes barriers that prevents achievement of outcomes for the community.Working Collaboratively: Build a culture of collaboration across the organisation; looks for and facilitates opportunities to collaborate with external stakeholders; identifies and overcomes barriers to communication with internal and external stakeholders.Promote Inclusion: Creates a culture that supports and respects the individuality of others and recognises the benefits of diverse ideas and approaches; communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds.Innovation and Continuous Improvement: Drives a culture of quality by design where quality practices are embedded in the service and solution delivery process; shares expertise and relevant information to support continuous improvement and innovation; establishes metrics that evaluate quality and effectiveness of work delivered; models and encourages new and different approaches, ways of working and solutions that will deliver outcomes beyond client or stakeholder expectations.Systems Thinking: Formulates potential courses of action to achieve objectives based on an in-depth understanding of the business environment and its systems; champions system thinking across the organisation and VPS more broadly acting as a thought leader in this area; establishes an integrated perspective of the organisation''s systems and identifies the leverage points where intervention will add value.Key selection criteriaExtensive experience in leading and improving operational systems and building a culture of business excellence within a dynamic and complex environment;Demonstrated excellence in people management and leadership across multiple business functions;Experience working at a senior level supporting ministerial and departmental executive functions, Parliamentary and departmental processes, and;Proven ability to perform effectively under pressure in a dynamic, multifaceted environment.Resilience: Creates a climate which encourages and supports openness, persistence and genuine debate around critical issues. Provides sound explanation and argument for agreed positions.Flexibility and Adaptability: Works to find new ways to deliver outcomes; recognises the merits of different options and acts accordingly; has courage to alter strategies in situations when there are clear indications that existing strategy may not deliver the best outcome; where significant amount of effort or investment has been put in. Builds commitment of others to adopt new strategies to deliver against outcomes.Self-awareness: Builds strong commitment of others towards continued personal development. Establishes mechanisms that enable communication of honest and constructive feedback at all levels.Outcomes Thinking: Is up to date with needs of community and formulates strategies that are aligned to community needs; removes barriers that prevents achievement of outcomes for the community.Working Collaboratively: Build a culture of collaboration across the organisation; looks for and facilitates opportunities to collaborate with external stakeholders; identifies and overcomes barriers to communication with internal and external stakeholders.Promote Inclusion: Creates a culture that supports and respects the individuality of others and recognises the benefits of diverse ideas and approaches; communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds.Innovation and Continuous Improvement: Drives a culture of quality by design where quality practices are embedded in the service and solution delivery process; shares expertise and relevant information to support continuous improvement and innovation; establishes metrics that evaluate quality and effectiveness of work delivered; models and encourages new and different approaches, ways of working and solutions that will deliver outcomes beyond client or stakeholder expectations.Systems Thinking: Formulates potential courses of action to achieve objectives based on an in-depth understanding of the business environment and its systems; champions system thinking across the organisation and VPS more broadly acting as a thought leader in this area; establishes an integrated perspective of the organisation''s systems and identifies the leverage points where intervention will add valueCritical Thinking and Problem Solving: Considers a broad range of topics (beyond immediate area of work), works across government and at senior levels to develop and deliver sustainable solutions.Business and Commercial Acumen: Drives a culture of value add and/or return of investment. Considers economic indicators to inform strategic direction and manage organisational risk. Drive efficiencies in back-office functions to better support the business.Communicate with Impact: Identifies key messages and information required for decision-making; provides high level advice on influencing and the needs of target audiences; provides advice on the content and style appropriate to the audience.Customer Focus: Assess effectiveness of service delivery against leading services; challenges others to deliver service excellence; looks for long term benefits to the client.Managing People: Role models ethical leadership through decision making and interactions with people; creates an organisational culture that enables others to perform at their best and achieve outcomes for the organisation; champions people engagement as an organisational priority; provides thought leadership on people management across the service.Knowledge Management and Business Continuity: Embed knowledge management as an integral part of the organisation''s business; knowledge management risks are actively managed across portfolio of responsibilities; business continuity risks are identified and managed across all programs and projects.Mandatory requirementsA tertiary qualification is desirableFor specific responsibilities please review the attached position description.This position is only open to applicants with relevant rights to work in Australia.How to applyApply before the advertised closing date 11:59pm on 23 June. All applications should include:a resume; anda cover letter which addresses the key selection criteria (within three pages)In accordance with the Jobs and Skills Exchange Policy, only Victorian Public Service employees or those with extended access to the Jobs and Skills Exchange are eligible to apply for this position. Employees on labour hire contracts, such as agency staff and contractors, are not eligible to apply for this position.Other relevant informationThe department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department''s obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role. #J-18808-Ljbffr