Job Title

Select how often (in days) to receive an alert: Create AlertAdministration and Customer Service OfficerHere at CBCityThe City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.The roleThis role provides essential administrative support to the Waste Operations team and delivers high quality customer service to residents within the Canterbury Bankstown Local Government area.Duties will include but not be limited to:Manage non-compliance with garbage, recycling, and garden waste services on a daily basisInvestigate and resolve issues related to new services, vacant land charges, and medical wasteConduct site visits across Council areas to assess and address waste-related concernsHandle complaints regarding unsatisfactory service delivery, escalating when necessaryCollaborate with contractors to resolve customer requests and driver feedbackRefer and track customer requests to the appropriate officers for timely actionDevelop and maintain waste management systems, procedures, and documentationUpdate and manage databases, including rates, second services, collection schedules, and strata contactsMonitor contractor performance to ensure compliance with service level agreementsRespond promptly to issues raised through the waste call centrePrepare reports and analyse data on Waste and Cleansing activities and performanceCommunicate effectively with residents, stakeholders, and internal teamsStay informed on industry legislation, programs, and best practices; share insights with the teamCoordinate with Rangers and Environmental teams to ensure dumped rubbish is handled appropriatelySupport trade waste services, including database management, invoicing, and contract oversightVerify contractor invoices for accuracy and process for approvalEvaluate service improvement ideas and collaborate with stakeholders to implement changesTrack progress toward Waste and Cleansing unit goals and objectives*For a full list of duties, click here to review the position description.You will have:Class C drivers LicenseExcellent customer service and problem resolution skillsAbility to be adaptable and flexible to accommodate change and provide responsive services to meet customer needsDemonstrated experience in effective time management and the ability to meet multiple deadlinesDemonstrated proficiency in the use of Microsoft Office and other software applicationsThe salary range for this opportunity starts at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.Whats on offer:An attractive remuneration package.Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.Permanent full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.Contribute to making a positive impact on our community.An investment in your professional growth, fostering continuous learning and development opportunities.Access to our employee Health and Wellbeing Programs.For more information, please contact Beverley Dowdell (Coordinator Contracts and Customer Services) at Bev.Dowdell@cbcity.nsw.gov.auYou will need to submit your application via the Apply button below and create a login using your email address and upload a:Resume; andCover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.Applications close Wednesday, 2 July 2025CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.auSuccessful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible. #J-18808-Ljbffr