Job Title

GROW Inc Sydney, New South Wales, AustraliaClaims Case ManagerGROW Inc Sydney, New South Wales, Australia8 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Whether youre working from home or on your way to the office, chances are youre probably reading this because youre seeking a new adventure, or youre up for a new challenge. GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, were the Australian FinTech success story you probably havent heard about. Were solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90s computing.How are we doing it?Were solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. Were making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.Were rebels with a cause. Were authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.Whether youre working from home or on your way to the office, chances are youre probably reading this because youre seeking a new adventure, or youre up for a new challenge. GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, were the Australian FinTech success story you probably havent heard about. Were solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90s computing.How are we doing it?Were solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. Were making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.Were rebels with a cause. Were authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.Job DescriptionEnsure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take placeClaims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.Team Quality Assurance Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediationComplex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer) , ensuring they are answered within agreed SLAsStandard Operating Procedures (SOPs)- Provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.Complaint management When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271Training Facilitation - Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team''s learning objectives.Additional InformationWhy youll love working at GROWME Days - Take an additional 3 days of leave off per year for wellness!Birthday Leave - Take an extra day off per year on your birthday!Employee Share Option Program - our success is your success!Parental Leave we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!Community give back days - organised by us!Learning & Development Budget - up to $500 per year to use on your own development!Hybrid Work Arrangement - We have a true hybrid arrangement!Exciting Discounts - Think movie tickets, gift cards & even electronics!Looking for a job can be stressful and we dont want you agonising over the wording of your cover letter, so dont include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you dont meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!Why youll love working at GROWME Days - Take an additional 3 days of leave off per year for wellness!Birthday Leave - Take an extra day off per year on your birthday!Employee Share Option Program - our success is your success!Parental Leave we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!Community give back days - organised by us!Learning & Development Budget - up to $500 per year to use on your own development!Hybrid Work Arrangement - We have a true hybrid arrangement!Exciting Discounts - Think movie tickets, gift cards & even electronicsLooking for a job can be stressful and we dont want you agonising over the wording of your cover letter, so dont include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you dont meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!We are a Circle Back Initiative Employer we commit to respond to every applicantSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinanceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at GROW Inc by 2xSign in to set job alerts for Claims Case Manager roles.Senior Claims Specialist (Life Insurance)Sydney, New South Wales, Australia 6 days agoSenior Claims Consultant (12-Month Contract | Potential to Go Permanent)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 1 week agoNorth Sydney, New South Wales, Australia 5 days agoSenior Claims Advisor Property and Casualty LinesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 week agoClaims Executive / Advocate - Brisbane/Sydney/Melbourne!Sydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 1 month agoSenior Property Claims Specialist (12 Month Contract)North Sydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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