Job Title

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, TerrigalHotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260Supervision of Food & Beverage attendants and Team Leaders ensuring that they maintain Hotel standards.Maintains current training procedures and operating standards for all duties carried out in the department.Conducts on-the-job training for all staff. Takes responsibility for the orientation of new staff.Coach and counsel staff to ensure optimum performance is achieved. Where required, disciplinary action is to be taken in accordance with the hotels policy.Demonstrate co-operation and trust with colleagues, supervisors, teams and across departmentsCommunicate well to ensure effective shift handoversInteract with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationWorking with the other departments to identify additional sales opportunities to enhance revenueDrive promotions that deliver great dining experiences for guests at a good valueMake sure credit and financial transactions are handled in a secure mannerStrive for constant improvements and takes responsibility for achieving business results and persevere despite obstaclesUnderstands the hotels business priorities, products and services and has a good grasp how the department is runWork with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards an tasks and projects are completed as requiredCash handling and cash up proceduresGuest ExperienceRespond to guest and staff complaints, inquires and needs and reports to the Manager any problems.Build and maintain positive relationships with all internal customers and guests in order to anticipate their needsTake action to address these needs in order to exceed their expectationsCreate a positive hotel image in every interaction with internal and external customersAdhere to hotel brand standardsMaintain a high level of product and service knowledge in order to explain and sell services and facilities to guestsAssist guests and escort them to locations within the hotel at their requestMaintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needsWhat we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.Youll be rewarded for your hard work with a suite of benefits that supports you and your familys wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.Visit to find out more about us.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr