Job Title

The Opportunity We have multiple opportunities available for Service Desk Analysts to join our experienced team based in Cambridge 7170 on a 6-month fixed-term basis. The successful applicants will provide effective first-level support for all IT incidents and requests from Veolias end-user community. You will manage incidents and requests for service presented to the Veolia IT Service Desk from start to finish. What''s on offer Opportunity for career development and progression within a global organisation A safety-focused and inclusive working environment Excellent training and development opportunities What you''ll be responsible for Accurately process all incidents and requests in ServiceNow, aiming for first call resolution where possible Provide high-quality customer service via calls and emails (Service Desk operates from 6am to 7pm, Monday to Friday, with scheduled shifts) Restore normal service to the business swiftly; escalate incidents as necessary with thorough research and documentation Hardware provisioning Identify and report recurrent user inquiries to Help Desk Manager Provide rostered after-hours support Escalate calls appropriately, ensuring complete and accurate information is recorded in the Service Desk system Inform users about service desk operations and support facilities Promote the service desk and encourage user feedback What you''ll need to be successful Customer support focus with a sense of call ownership Experience with support call logging Strong service orientation and ability to explain technical solutions clearly to users Experience supporting users at remote and diverse locations Tertiary IT qualifications (desirable) Experience supporting SAP (desirable) Experience with ServiceNow (desirable) A Veolia Career Veolia values employee health and wellbeing. Our employees are entitled to: An employee share plan with opportunities to purchase discounted Veolia shares Employee Assistance Program (EAP) through Assure covering mental health, nutrition, financial, legal, coaching, and career transition support Bupa health insurance discounts Access to corporate discounts, Fitness Passport, and volunteering opportunities with Veolias partner organizations Veolia is committed to diversity, equality, and inclusion, providing a respectful and fair working environment. We encourage veterans, Aboriginal and Torres Strait Islander peoples, and individuals from diverse backgrounds to apply. Our environmental solutions help preserve natural resources and create a sustainable future. Join us to build your career and contribute to a better planet. #J-18808-Ljbffr