Job Title

Join our team as a Customer Service ManagerThe RoleCompany: 4id SolutionsType: Full-timeAt 4id Solutions, were powering the future of smart traceability through cutting-edge RFID, NFC, and Bluetooth technologies. Were on the hunt for a high-energy, customer-centric team player to be the engine behind our internal sales support and customer service function.As our Customer Service Manager, youll be the first point of contact for incoming client enquiriesturning conversations into opportunities and helping convert quotes into confirmed jobs. Your mission is to create amazing customer experiences while supporting project delivery and internal operations.What Youll Do Drive Internal Sales: Respond to inbound enquiries, quote effectively, and proactively follow up to convert leads into jobs. Customer Support Champion: Be the friendly, helpful voice our customers love resolving questions fast and accurately. Project Coordination: Assist with managing timelines, tracking job progress, and making sure nothing falls through the cracks. Data & Documentation: Maintain order accuracy, update CRM systems, and keep internal records sharp and tidy. Insights & Research: Support market and product research to enhance our offerings and service levels.About You You''re a natural communicator who builds trust quickly. Youre motivated by closing opportunities and delighting customers. You bring strong attention to detail and thrive on structure and follow-through. You love being part of a fast-moving, collaborative team. Previous experience in customer service, internal sales, or project coordination is ideal.Bonus Skills Experience with Hubspot and print industry quoting systems. Exposure to manufacturing, print, or tech-based businesses. A knack for process improvement and proactive thinking.Why Join Us?At 4id, youre not just another numberyoure part of something meaningful. We work on exciting projects with some of Australias most innovative companies. Youll be empowered, supported, and encouraged to grow every dayHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a customer services manager? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in a role which requires relationship management experience? What''s your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsAdministrative Office ManagerMil-tek Waste Solutions Pty LtdTuggerah, Gosford & Central Coast NSW9d agoErina, Gosford & Central Coast NSW25d agoCustomer Service RepresentativeMCA National GroupTuggerah, Gosford & Central Coast NSW15d agoWhat can I earn as a Customer Service Manager #J-18808-Ljbffr