Job Title

Were Growing. Join Us and Be Part of the Change.Access Community Housing Company (ACHC)is thelargestcommunity housing provider in Cairns and were only getting bigger. With more than650 homesand1,250 tenants, we deliver housing with purpose, equity, and compassion. Were not just offering a job were offering a career with meaning.As we grow, were calling on experiencedAdministration Officers / Customer Services Officers who want more than just another administration job you want to use your skills to create lasting change for vulnerable people across our community.Why This Role Matters:We dont just manage properties we change lives. At ACHC, youll manage all customer enquiries with heart and professionalism, ensuring every tenant feels respected, supported, and secure in their home.What Youll Be Doing:Triage and action customer enquiries phone, reception, emails providing comprehensive support and maintaining a high level of customer satisfaction.Diagnose and process responsive repair requests and escalate complex responsive repairs to Housing Officer.Provide key management.Basix system - maintain accurate records contact logs, work/purchase orders, new customer details, new property details, sign up packs, mail outs, bulk SMS, referrals, incoming/outgoing mail.Administrative support, including document management, meeting agendas and minutes and data entry tasks.What Were Looking For:You know housing and you understand peopleYouve worked in customer service for years and you genuinely care about helping peopleYoure a clear communicator a good listener who can stay calm and get to the heart of the issueYou can juggle competing priorities and still keep the details rightYoure confident using systems, writing emails, logging cases and doing it all with accuracyYoure adaptable, reliable, and bring empathy to every interactionYoure ready for challenging work because making a difference is what drives youWhy Join ACHC?Competitive Salary+ Not-for-Profit Salary Packaging (up to $15,900 tax-free)Flexible Work Optionsand generous leave to support work-life balanceCareer Growth: Professional development funding and real career pathwaysSupportive Culture: A tight-knit team where your voice is heardEmployee Assistance Program: Because we support you, tooMake a Real Impact every single dayReady to Apply?This position is a full-time permanent position.Dont wait. Well be interviewing as soon as the right person comes through. Submit yourresumeand ashort cover letter (max one page)telling us how your skills and experience match this role.All candidates must be willing to undergo a national police check and BlueCard.Applications close of business onMonday 30 June 2025.This is your chance to do real work with real purpose. ACHC is growing and you should be part of it.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Customer Service Representative? Do you have customer service experience? Do you have experience in administration? Do you have data entry experience? Do you have a current Police Check (National Police Certificate) for employment? Do you have experience working in the not-for-profit sector? Which of the following Microsoft Office products are you experienced with?Customer Sales Assistant Hospitality SuppliesChef Link12d agoBusiness support and administration7d agoWhat can I earn as a Customer Service Representative #J-18808-Ljbffr