Job Title

Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting memorableandimpactfulexperiencesforyour guestsforyour colleagues & for your planetHospitalityisaworkofheart,Joinus andbecomeaHeartist.Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues.Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Caf, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge.We are looking for our next Duty Manager - Front Office to join our team!Job DescriptionAssist with the management of all operational departments as requiredManagement of roster, costingsand forecastingProfessional development of Guest Service Agents & Porters to ensure strong succession planningInvolvement in and management of setting KPI''s for Front Office & guest satisfactionProcess and assist with check-in, check-out of guests, ensuring all procedures are adhered too.Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operationsImmediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.Responsibility for the health and safety of all patrons, guests and staff members.Overseeing of whole guest experience from Reservation through to departure.QualificationsYour ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.You have experience inOpera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate, QLD RSAand an open manual drivers licence.You will be available to work varied shifts from early mornings to late evenings, including weekends, overnightand Public Holidays as per our business demands.In return, we will provide you withcareer development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way:Access to Accor team benefits, including global discount''s on accommodation and food & beverage.A supportive and collaborative work environment.The opportunity to grow and progress your career with Australias largest hospitality employer AccorAccor has a strong focus on ensuring all of its people feel welcome and feel valued. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow''s hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. #J-18808-Ljbffr