Job Title

Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We''d like to hear from you!We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.About the role:The primary responsibility of this position is to supervise on a relief basis the daily operations of the Customer Service team. This position will organize and allocate tasks and activities during shifts and act as a key point of escalation for customer inquiries.About you:Someone who is a natural leader, delivers exceptional customer service, has immaculate written and verbal communication skills, and can handle all levels of customer complaints. What you will need to be considered:First Aid Certificate (or willingness to obtain)Working with Children Check ClearanceDemonstrated high level of attention to detailCash handling experience in a fast-paced environmentExperience using CRM systems, particularly InfoGenesis and LINKSIntermediate experience with Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)High-level customer service skillsWillingness to undertake Leadership and Performance Management trainingAvailability and flexibility to work shifts as per operational requirementsClear performance management history for the past 12 months #J-18808-Ljbffr