Job Title

Performance and Systems Improvement CoordinatorJoin to apply for the Performance and Systems Improvement Coordinator role at Country Fire Authority (CFA)Continue with Google Continue with GooglePerformance and Systems Improvement Coordinator11 hours ago Be among the first 25 applicantsJoin to apply for the Performance and Systems Improvement Coordinator role at Country Fire Authority (CFA)Get AI-powered advice on this job and more exclusive features.About This RoleLocation HQ BurwoodFull Time, Fixed Term to 22/04/2026PTA 3 $73,029 (plus 11.5% superannuation)Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.About The RoleThe Service Delivery and Reporting team drives initiatives for brigade response and performance across the State, crucial for CFA''s commitment to the community. They gather evidence for CFA''s capabilities, focusing on system design, tool development, and volunteer recognition. The Performance and Systems Improvement Coordinator is responsible for capturing high quality data related to incident response which showcases CFA members'' contributions.This role involves providing advice and guidance to enhance performance improvement initiatives, including:Handling data entry for incident reporting, system access requests, and routine data maintenance.Troubleshooting and suggesting improvements for system-related issues.Developing tools and resources to aid understanding of performance improvement processes.Offering customer-focused advice and guidance via telephone services.Building strong relationships with key stakeholders.Coordinating and supporting performance improvement programs aligned with CFA''s Strategic Plan goals.Managing work plans based on performance improvement priorities.Providing administration and project support to the ACFO Performance Improvement.Supporting information requests from internal and external stakeholders, including FOI requests, the general public, insurance companies, and legal firms.About YouOur ideal candidate will be able to demonstrate the following:Tertiary qualifications in business, related fields or equivalent experience in a similar role (desirable)Demonstrated experience engaging with internal and external stakeholders in a telephony and email-based customer service environmentAbility to provide authoritative advice on existing and new applications owned and developed by the team.Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment.Well-developed organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing prioritiesDemonstrated experience in participating in innovative projects and initiativesWhy choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsGrowth Opportunities: Learning and developmentFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Healthy for Life programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the ''apply'' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.Pre-employment ChecksOffers of employment will only be made to candidates who:Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.Applications close: 11:59pm 03/07/2025If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don''t hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.auThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.auSeniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionHealth Care ProviderIndustriesPublic SafetyReferrals increase your chances of interviewing at Country Fire Authority (CFA) by 2xSign in to set job alerts for Performance Improvement Coordinator roles.High Performance Sport and Elite Athlete OfficerContinuous Quality Improvement (CQI) CoordinatorMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 4 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr