Job Title

Company DescriptionThe Movenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo''s attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel''s unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.Job DescriptionGreet guests warmly and professionally upon arrival.Anticipate and address guest needs and preferences.Build rapport with guests and create a personalized experience.Resolve guest complaints and concerns in a timely and effective manner.Provide information about hotel amenities, services, and local attractions.Assist with special requests and arrangements, such as room upgrades or dining reservations.Maintain accurate records of guest interactions and feedback.Prepare guest correspondence and documentation as needed.Assist with check-in and check-out procedures if required.Coordinate with other departments to ensure seamless guest experiences.Collaborate with colleagues to maintain a positive and supportive work environment.Share knowledge and best practices with team members.Contribute to the overall success of the guest relations team.QualificationsExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks effectivelyPositive and outgoing personalityPrevious experience in hospitality or customer service preferredKnowledge of local attractions and activitiesProficiency in relevant computer systems and software #J-18808-Ljbffr