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Join to apply for the Customer Experience Supervisor role at Veolia Australia and New Zealand1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Supervisor role at Veolia Australia and New ZealandThe OpportunityThe OpportunityAs the Customer Experience Supervisor at our Keysborough office, you will be responsible for overseeing our Internal Sales Consultants and ensuring the highest level of service is delivered to our Veolia Customers. Our ideal candidate has a passion for leading and developing people, and keeps Veolia''s values at the forefront of everything they do.If you are someone with a strong background in customer service, excellent communication skills, and a proven track record in leading teams in a contact centre environment - we want to hear from you!What''s on offerCompetitive salary packageProfessional growth and development opportunitiesSupportive and collaborative work environmentWhat you''ll be responsible forOversee a team of Internal Sales Consultants, ensuring they provide exceptional service to customers through various communication channelsMonitor and evaluate team performance, providing coaching and feedback to help individuals meet their productivity and service quality targetsDrive continuous improvement in customer service by identifying and implementing process enhancementsFoster a positive and collaborative team environment, encouraging cooperation between Consultants and other internal teamsProvide training, mentoring, and development opportunities for team membersWhat you''ll need to be successfulMinimum of 3 years of experience in a customer service or contact centre environment, with at least 2 years in a leadership roleProven ability to motivate, inspire, and lead a team to meet and exceed their performance targetsSuperior verbal and written communication skillsA strong commitment to providing exceptional customer service, with the ability to empathise with customers and understand their needsSkilled in managing and resolving conflicts, ensuring a positive working environmentVeolias AlwaysSafe culture means that we care about the safety of people on our sites. We have a zero-tolerance policy for drugs and alcohol at work. If selected, you must pass a medical check including drug and alcohol screening. You will also need to agree to a police background check.A Veolia CareerAll Of Our Employees Are Entitled ToOur Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether youre on a permanent or fixed term contractEmployee share planSupport to pursue educational and development opportunitiesAccess to endless career options and pathways, Veolia promotes from withinEmployee Assistance Program (EAP)Bupa health insurance discountCorporate DiscountsFitness PassportVolunteer OpportunitiesSalary sacrificing (i.e. super, novated leases)We are a Circle Back Initiative Employer and commit to respond to every applicant.Veolia offers environmental solutions for a sustainable future. We provide career growth opportunities while contributing to a better planet.We embrace diversity and inclusion, welcoming applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, all genders, ages, and cultures. LGBTIQA+ individuals are encouraged to apply.Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia''s suppliers, customers, partners and competitors) must disclose this information.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Veolia Australia and New Zealand by 2xGet notified about new Customer Service Supervisor jobs in Keysborough, Victoria, Australia.Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoCustomer Service Supervisor - Westfield Fountain GateFrankston, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoCustomer Care Manager, ENGIE Retail, MelbourneSouthbank, Victoria, Australia 2 weeks agoNoble Park, Victoria, Australia 3 weeks agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoCustomer Solutions Team Leader - Melbourne, VICMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 3 days agoManager Customer Service Lending (Melbourne)Melbourne, Victoria, Australia 2 weeks agoClient Relationship Manager (Air Logistics)Melbourne, Victoria, Australia 2 days ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 1 week agoCustomer Solutions Manager - Melbourne, VICMelbourne, Victoria, Australia 2 days agoCustomer Solutions Team Leader - Melbourne, VICMelbourne, Victoria, Australia 2 days agoChadstone, Victoria, Australia 1 week agoManager, Business Operations - Customer ServiceMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoCustomer Solutions Manager - Melbourne, VICMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoManager - Customer Resolutions (+Insights and Continuous Improvement)Melbourne, Victoria, Australia 1 week ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$100,000.00-A$100,000.00 1 week agoTravancore, Victoria, Australia 3 weeks agoTravancore, Victoria, Australia 1 month agoChadstone, Victoria, Australia 3 weeks agoCheltenham, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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