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Join to apply for the Claims Service Consultant role at TAL Australia7 hours ago Be among the first 25 applicantsJoin to apply for the Claims Service Consultant role at TAL AustraliaGet AI-powered advice on this job and more exclusive features.Collaborative team with supportive leadershipInternal career growth opportunitiesMelbourne CBD office with an-site fitness centre and wellness classesCompany DescriptionFlexible work optionsFull time, permanent contractCollaborative team with supportive leadershipInternal career growth opportunitiesMelbourne CBD office with an-site fitness centre and wellness classesWelcome to TAL. As a leading life insurer, weve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we''re driven by big ambitions and empower to create better products and services.Together with our Partners, were helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we''re reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionA Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customers needs where appropriate.This role is integral to this is quality and service standards which ensure the functions are meeting TALs Customer and Claims requirements.In This Role You WillEnsure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy.Adhere to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TALs Customer Service Culture through the provision of high-quality, accurate and compliant work.Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work.Contribute towards a culture of process improvement.Contribute to department and company projects as required.Other ad-hoc duties as required.QualificationsExceptional customer service skills to ensure agreed service standards are met.Well-developed interpersonal and communication skills, operating with high levels of integrity.Ability to build rapport over the phone and demonstrate empathy with customers during difficult times.Demonstrated ability to work both in a team and autonomously.Previous experience in similar role within Financial Services/ Insurance Industry.Excellent analytical skills and methodologies, high attention to detail.Good relationship management and negotiation skills.Ability to work with change and excellent problem-solving skills.Accurate data input and sound knowledge of MS Office suite.Additional InformationTAL is one of Australias leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. Were proud to be:An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeReconciliation Advocates Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process? Let our team know by getting in touch with us here.were here to support you.Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. 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