Job Title

Customer Success Manager (OPERA)The ideal candidate possesses deep knowledge of the hospitality and casino industries, including electronic distribution, property management systems, point of sale systems, patron management and systems integration. Familiarity with OPERA PMS, OPERA Cloud PMS, OXI integrations, Simphony POS, and other hotel technologies (PMS, POS, CRS, CRM, RMS, PTS, etc.) is preferred.Role and Responsibilities:Develop and maintain operational relationships with OPERA Cloud customers, up to the executive level, serving as their primary contact for Oracle Hospitality teams and processes.Advocate for customers'' success by defining and promoting processes, actions, and deliverables to help them achieve their performance goals.Proactively manage customer health, including developing improvement plans and overseeing issue resolution.Drive high customer satisfaction with Oracle Hospitality products and processes.Provide internal feedback to enhance Oracle teams, products, and processes.Contribute to the onboarding, training, and mentorship of new Customer Success Managers.Conduct regular business reviews and success planning sessions with senior executives and key stakeholders.Efficiently solve complex problems and translate technical updates into understandable language.Utilize Oracle''s internal processes and tools for proactive planning and resolution of issues.Skills & Preferred Qualifications:5+ years of experience working for or with a casino operator (preferably a major brand).6-10 years of experience in customer-facing roles involving cloud-based/SaaS technology.Self-starter with the ability to thrive in an environment with a high amount of autonomy.Comfortable with handling competing priorities and pushing back when needed.Ability to manage complex projects involving multiple internal and external stakeholders.Proven ability to build lasting customer relationships with limited resources.Strong technical understanding of cloud solutions, integrations, operating concepts, and infrastructure.Experience driving continuous improvement in large organizations.Proficient in project management and effective risk management.Excellent communication skills, both verbal and written, with the ability to simplify complex information.Strong teamwork and collaboration skills.Resilience under pressure with a focus on solutions.Confident, engaging presentation skills; personable, positive, and approachable demeanor.Diligent, organized, and strong time management skills focused on delivering results.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and ConsultingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Oracle by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Sales SolutionsSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$70,000 - A$75,000 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 1 day agoPyrmont, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 months agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, AustraliaA$100,000.00-A$130,000.003 weeks agoSydney, New South Wales, Australia 1 day agoCustomer Success Manager (Expression of Interest)Sydney, New South Wales, Australia 2 weeks agoCustomer Success Manager - 100% remote - APACSydney, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoCustomer Success Manager II, Scale (FTC)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSenior Customer Success Manager, Corporate | ANZSydney, New South Wales, Australia 7 hours agoIngleburn, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 months agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr