Job Title

$125,693-$138,510pa, plus super and leave loadingRole Title: Senior Content DesignerClerk Grade: 9/10Employment Type: Ongoing, Full-timeRemuneration: Salary range for Clerk 9/10 is $125,693 - $138,510pa, plus superannuation and leave loadingWe have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditions available.The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.About the teamThe Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).You''ll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.Your day-to-day:Support the end-to-end design process to deliver high-quality products and services with a customer-centric approach.Create and deliver inclusive, accessible content design that aligns with accessibility guidelines and brand standards.Provide expert advice and conduct content reviews to ensure accuracy, clarity, and alignment with customer needs and product capabilities.Conduct and assist with user research, data analysis, and content audits to ensure content is relevant and meets customer needs.Test and evaluate existing content to drive continuous improvement.Collaborate with multidisciplinary teams and stakeholders to communicate business goals and deliverables.Stay updated on industry trends and best practices to deliver innovative solutions.Mentor and coach team members to build their capabilities.To be successful in this role you will demonstrate:A strong customer-focused mindset, with the ability to create and deliver high-quality, accessible content (experience with WCAG AA level) that meets both customer and business needsBreak down complex legislative requirements & technical instructions into plain language for a diverse multicultural customer baseExpertise in content design, SEO, and user research to drive continuous improvement and ensure alignment with industry standardsEffective collaboration with multidisciplinary teams, along with your ability to manage competing priorities and tight deadlines, will be key to achieving successful outcomesSalary Grade 9/10, with the base salary for this role starting at 125693.00 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au .Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Tuesday 1st July 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here .We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351 .For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processHow do your skills match this job?Sign in and update your profile to get insights.Government & Defence More than 10,000 employeesWe are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.Come join us and influence the future of our great state.We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.Come join us and influence the future of our great state.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsOrganisational Development ConsultantCentral Coast Local Health DistrictGosford, Gosford & Central Coast NSW3d agoSenior Graphic DesignerPower Marketing & Business Development SolutionsMortdale, Sydney NSW1d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr