Job Title

Sales & Cruise Ship Support | Cruise WhitsundaysSales & Cruise Ship Support | Cruise Whitsundays1 day ago Be among the first 25 applicantsThis range is provided by Journey Beyond. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$70,000.00/yrBe a part of sharing special places and shaping lasting memories with Australia''s leading experiential tourism business.About UsCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.Cruise Whitsundays also operates Australia''s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises and sailing adventures to our world-renowned underwater accommodation, there''s no better way to experience the Whitsundays, and you won''t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!About Journey BeyondAustralia''s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About The RoleJoin our team as the Sales and Cruise Ship Support. Reporting to the Sales and Marketing Manager, this role is a key part of the Cruise Whitsundays Sales & Marketing team, responsible for coordinating all cruise ship business, supporting merchandise operations, and assisting with broader sales administration. The position contributes to revenue growth, guest satisfaction, and smooth operations across cruise ship days and various sales channels.Key responsibilities will include, but not limited to:Coordinate and manage all aspects of cruise ship visits, including schedules, logistics, berth assignments, and guest movement, ensuring seamless operationsProvide on-the-ground assistance during ship days, including the setup and pack-down of terminal equipment and wayfinding to enhance guest experienceLiaise with internal departments, including operations, reservations, and ground staff, as well as external agencies like Border Force and security, to ensure safety, efficiency, and adherence to regulatory requirementsOversee daily operations of gift shops at the terminal and on vessels to ensure high standards of retail displays, stock levels, and guest serviceManage inventory processes, including stock deliveries and transfers between locations, while collaborating with suppliers and merchandise teams to curate an appealing product mixMaintain strong visual merchandising and implement regular stock rotation to optimise sales, while using POS systems for sales management, reporting, and inventory reconciliationAbout YouWe are looking for a dynamic and proactive individual to join our team as the Sales and Cruise Ship Support. The ideal candidate will possess excellent organisational skills and a keen attention to detail, enabling them to effectively coordinate and manage the various aspects of cruise ship visits and retail operations.To be successful in this role you will have:Strong communication skills to build relationships across departments and with external partnersA passion for delivering exceptional guest experiences, always prioritising customer satisfactionCreativity in merchandising and sales strategies to drive revenue growthThe ability to thrive in a fast-paced environment, managing multiple tasks efficiently and effectivelyA commitment to teamwork and collaboration, supporting colleagues and contributing to a positive work atmosphereProficiency with MS Office and general administrative skillsFamiliar with Customlinc or similar reservation platformRequirementsMinimum 2 years customer services/sales experience;Minimum 1 year supervisory experience;Certificate IV in Tourism or Business Degree is highly advantageousBenefitsGenerous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseDiscounts at the Cruise Caf & BarDiscounts at the bar on board vesselsFree public transportSalary sacrifice remote area benefitsSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Journey Beyond by 2xGet notified about new Sales Specialist jobs in Airlie Beach, Queensland, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr