Job Title

Add expected salary to your profile for insights.MECCA RECRUITMENT GROUP provides clients and candidates with effortless, streamlined, and honest recruitment services.We are seeking an experienced Superannuation Team Leader to join our clients Member Services team. This role is pivotal in driving exceptional service delivery across all communication channels while fostering a positive and high-performing work environment. If you are passionate about leadership and customer service, we want to hear from you!Key Responsibilities:Lead and manage a team of Superannuation Member Services Consultants, ensuring KPIs and service standards are met.Provide coaching, development, and motivation to the team, fostering a member-centric service culture.Oversee intraday management of operations and assist with escalated calls and complex enquiries.Collaborate with internal and external stakeholders to meet organisational objectives.Monitor team performance, conduct quality assessments, and provide timely feedback and coaching.Manage performance and disciplinary processes as necessary, ensuring compliance with legal and regulatory standards.Skills and Experience:Experience in a superannuation role with proven success in achieving team KPIs and strategic goals.Strong coaching, training, and leadership skills with experience in performance management.Excellent communication and interpersonal skills, with a focus on conflict resolution and professionalism.High level of organisation, attention to detail, and adaptability in managing high-volume workloads.Ability to drive continuous improvement and business process changes.Why Join This Business?Be part of a company at the forefront of innovation in financial services. This is more than just a leadership role it''s a chance to truly shape the customer experience journey of a respected organisation. Youll work with a leadership team that values curiosity, courage, care, and results.Equal Opportunity Employer: Our client celebrates individuality and diverse perspectives. Theyre committed to providing a safe, respectful, and inclusive workplace for all employees.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Have you managed a team of Call Centre Consultants?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr