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Add expected salary to your profile for insightsAbout us:Unitywater operates in one of Australias most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Shape the future of one of Australia''s fastest-growing regions through meaningful engagement with the development industryCoast and Noosa, we are a water utility serving one of the fastest growing regions in the country.We think a pretty good job starts here.About the role:As a Development Engagement Officer at Unitywater, you will play an important role in building trust within the development industry, serving as an advocate for both customers and Unitywater. Your focus will be on enhancing the customer experience through authentic engagement with the development community and internal teams, fostering a culture of balance, trust, and customer-centricity within the development community and the development services team.Working with the Senior Development Engagement Advisor, and the Development Experience and Engagement team within the development services branch, you will lead by example, setting high standards for customer and industry engagement. Your responsibilities include supporting the development and delivery of strategies to exceed customer expectations, proactively addressing issues, and transitioning from reactive problem management to proactive industry engagement.Your role will be important in fostering constructive relationships, driving innovation, and ensuring Unitywater is seen as a trusted partner in the development community. By embodying these responsibilities, you will contribute to our mission of delivering exceptional customer experiences and sustainable development outcomes.About you:Our One Unitywater behaviours - Create the Future, Care Together, and Own It define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:A friendly, authentic nature with a passion for customer experience and strong relationshipsStrong understanding of customer experience and engagement methodology, with demonstrated experience in its application on complex issues and projects, ideally with experience in supporting the preparation and execution of communication and engagement strategiesExcellent interpersonal and relationship management skills with demonstrated ability to work effectively with internal and external stakeholdersAbility to influence and negotiate with others to effectively manage and resolve complex issues and achieve outcomesWell-developed organisational, planning and project management skillsDemonstrated research and problem-solving skills including the ability to synthesise and summarise complex issues, identify contentious and emergent issues and, where appropriate, develop recommendations and/or implement options for their resolutionWell-developed people and relationship skills, with the ability to participate as part of a team or autonomously, lead and support others, contribute to a positive work environment and project a professional imageWell-developed time management skills and organisational skills and ability to independently prioritise and coordinate a range of tasks to meet deadlinesRelevant industry qualifications such as International Association of Public Participation Certificate is preferableWorking at Unitywater:We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.As a Unitywater team member you will enjoy a range of benefits:Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist (emailprotected) or Reconciliation Action Plan Advisor (emailprotected) Additional information:We are proud to be recognised as an employer of choice for women by WORK180.We are proud members of Pride in Diversity and Australian Disability Network.We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.How to apply: Please apply online following the links, and make sure to upload your up-to-date CV.If youre successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.Applications close: Thursday 26th June 2025For further information please contact the Careers team at (emailprotected) Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Engagement Officer #J-18808-Ljbffr