Job Title

Two Director Opportunities Driving Policy, Strategy & Reform in NSWAre you a strategic thinker ready to lead impactful policy initiatives that shape the future of NSW?Two permanent positions, located in Sydney CBD. Hybrid working model with flexibility to balance in-office collaboration and remote work.Total Remuneration Package starting at $232,000 per annum to commensurate with experienceAs a Director, you will lead policy development at a portfolio level, providing expert advice to ministers and senior executives. Youll oversee complex legislative and regulatory reforms, coordinate Cabinet submissions, and build strong relationships across the public and private sectors.Were recruiting for two distinct roles:Director, Portfolio Policy Digital, Data & CustomerIn this role, you will provide policy leadership for NSW in relation to digital reform, Artificial Intelligence (AI), governments approach to data, and customer-centered service delivery. This role will:Lead, in partnership with Digital.NSW, the development of the NSW Governments next AI Strategy.Review and recommend updates to legislative and regulatory settings, to make our laws fit for purpose in a modern, fast moving digital economyDevelop a framework for public sector AI adoption balancing innovation, productivity and risk.Contribute to whole-of-government leadership in data, digital policy and emerging technologies.Director, Portfolio Policy Regulatory ReformIn this role you will provide leadership on modern regulatory approaches to a diverse range of issues including consumer protection, the built environment, workplace health & safety and state insurance schemes. This role will focus on:Championing regulatory best practice and improving consistency in how regulators exercise powers.Supporting newly established regulators with policy advice and Cabinet submissions.Navigating complex, sensitive reforms in the insurance and building sectors.Alongside the above, ideally you will also:Have extensive experience leading the delivery of policy reforms, resolving policy conflicts, and executing complex strategies.Be able to demonstrate excellent communication, stakeholder management, and interpersonal skills.Have proven experience leading a team with innovation, adaptability, and fostering self-motivation and flexibility.Exhibit robust analytical, critical thinking, and decision-making skills.Commit to the highest levels of ethical behavior and integrity.Be eager to make a difference to the communities of NSW.Interested?Please upload a single document containing both your resume/CV and a cover letter. Your cover letter should clearly demonstrate how your skills and experience align with the requirements of the role.Note: During the application process, you will be asked to select your preference (Digital, Data & Customer OR Regulatory Reform). You may also indicate your interest in being considered for both positions.Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday 23 June 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr