Job Title

Team Leader - Document Preparation, Post Settlements & AdministrationAdd expected salary to your profile for insightsGalilee is a market leader in BPO Mortgage Fulfilment for banks and as a Conveyancing provider for private individuals.Galilee leads the market by leveraging proprietary technology and innovations, our mission is to provide high quality professional legal services to Business and Private Sectors whilst building business relationships with our clients based on Mutual Trust, Integrity and Service.What does the right person look like?Located in Sydney, this role oversees our Document Preparation, Post Settlements & Administration team.You''ll be energetic and results driven with a track record of meeting (and exceeding) KPIs and Client SLAs. You are adept at manage competing priorities, whilst also providing excellent customer service to clients that we support through the mortgage operations process. Youll also be a champion of customer-focussed culture, an excellent communicator, and able to ensure that the work environment is productive, fun and a healthy workplace for all onsite and remote based team members.Responsibilities include a range of tasks supporting the initiation and completion of residential, SMSF and commercial mortgage transactions, and general operations administration. This ranges from document preparation through to archiving of matters post settlement. For the right candidate, the role will be tailored to leverage your ability to provide thought leadership across a small professional services legal team supporting mortgage transactions.What''s in it for you?We will support you with a market competitive salary; great team and client-focused culture; an ability to make a meaningful contribution to a highly regarded mortgage services business; and an opportunity for growth and development across the broader Galilee group. You will be working for an organisation that supports innovation, professional development, Work-life balance and flexible working arrangements.Responsibilities Include:Developing strategies with peer Team Leaders and the Chief Operating Officer to support your team to reach service goalsManaging the flow of day-to-day team functions, including work volumes and staffingMonitoring team performance/output to ensure appropriate service levels are being maintained (daily, weekly, and monthly KPIs / SLAs)Overseeing the execution of timely and accurate mortgage document preparationManaging effective escalation, complaint and conflict resolution cyclesMaintain service levels with state Land Title Offices, and ensure registration is compliant with relevant state legislative requirementsManage document dispatch and storage in line with contractual and compliance requirements, liaising with Lenders, Trustees and other parties as requiredClient Relationship Management with selected LendersActive leadership and contribution in both team and Operations leadership meetingsOngoing coaching, mentoring and support of team members including identifying opportunities for ongoing staff development through cross-skillingEvaluating team member performance and providing feedback in a timely fashion via formal and informal performance reviewsRegular reporting to the Chief Operating Officer on productivity and quality.Skills and experienceExceptional Leadership skills, with previous experience leading and motivating a diverse teamMinimum of 3 years experience in legal services and/or banking & financial services industry, in a fast-paced environment, preferably utilising PEXAStrong customer service ethic and outcome focusExperience in high performance Operations environments. Familiarity with operations management frameworks is desirable, but not mandatory.Experience in people management including training and development, managing KPIs and performance managementAbility to manage time and prioritise activities at team and individual levelSolid understanding of various state title office rules and regulationsFlexible working arrangementsCompany Incentives (Grocery and Tech Discounts)Career Development and ProgressionEmployee Assistance ProgramUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?Sydney NSW5d agoSEED HR Pty Ltd2d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr