Job Title

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world''s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionGet To Know Us:SS&C Technologies is the worlds largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.Why You Will Love It Here!Flexibility: Hybrid Work ModelYour Future: Salary ContinuanceWork/Life Balance: FlexibleTimeOffYour Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD InsuranceDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customised, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!What You Will Get To Do:The role is responsible for managing inquiries from customers, advisers, and internal stakeholders related to OnePaths eBusiness functionality.Deliver what matters to customers by identifying and responding to customer demand, ensuring their needs are understood and met.Drive continuous improvement by supporting the integration of the P&I teams into IOOF, identifying opportunities to streamline and enhance processes.Foster strong connections by embracing the ClientFirst culture and aligning P&I practices with IOOF values and behaviours.Provide comprehensive, end-to-end case management, ensuring timely and effective resolution of all cases.Collaborate with internal teams and engage the appropriate resources to troubleshoot and resolve issues with eBusiness systems.Ensure all information and access provided to internal and external customers is accurate and compliant with legal and regulatory standards.What You Will Bring:Tertiary qualification in Business, Finance, Information Systems, or related field (preferred)RG146 accreditation (desirable)23 years experience in financial services, ideally in client services, operations, or eBusiness supportUnderstanding of eBusiness principles and experience using online systemsFamiliarity with financial planning software (e.g. Xplan, Visiplan, e-Portfolio) preferredStrong communication, problem-solving, and analytical skillsKnowledge of superannuation and insurance products, legislation, and complianceProficient in MS Office; experience with CRM or case management systems (e.g. Salesforce, ServiceNow) is an advantageAble to manage competing priorities and meet SLAsCustomer-focused, adaptable, and proactiveStrong sense of ownership, collaboration, and continuous learningWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It''s important to us that we strive to have a workforce that is diverse in the widest sense.Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. #J-18808-Ljbffr