Job Title

Responsibilities (Text Only) Response and Resolution: You own, investigate, and solve complex customer technical issues. Act as an advisor to the customer, collaborating within and across teams, and leveraging troubleshooting tools and practices. Readiness: Lead in building communities with peer delivery roles. Share knowledge through readiness programs, technical coaching, and mentoring of others. Professional Development: Deepen your technical and professional skills to resolve complex customer issues through training and readiness initiatives. Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects. Help develop automation techniques and diagnostic tools to drive product improvements. Qualifications (Text Only) Minimum 5+ years of technical support, technical consulting, or IT experience, or a bachelors degree in computer science, IT, or related field. Additionally, 3+ years of experience in Azure Cloud administration or Windows System Administration, with good understanding of: Azure Virtual Desktop Registry File Storage User Accounts and Access Control Event Logs and Auditing Networking (TCP, IP) Hands-on experience or working knowledge in areas such as: PowerShell/Kusto scripting Cloud PC / W365 deployment and management AVD deployment and tenant management FSLogix profile management RDS deployment and farm management SysInternals Tools (e.g., Procdump, procmon, RAMmap) Troubleshooting tools like ping, tracert, Wireshark System Management components (WinRM, WMI, Task Scheduler, Powershell, AppLocker) Soft skills required include: Strong verbal communication Negotiation skills Problem-solving abilities Customer focus Team collaboration Adaptability Leadership qualities This role requires flexibility to work various shifts based on operational needs, including shift rotations such as: Monday to Friday from 11:00AM to 7:00PM Tuesday to Saturday from 7:00AM to 4:00PM Sunday to Thursday from 10:00AM to 6:00PM Legal & Security Requirements This position requires verification of Australian citizenship via a valid passport due to legal restrictions, supporting U.S. and Australian government agency customers. Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check every two years. Additional Information Microsoft is an equal opportunity employer. We consider qualified applicants regardless of various protected characteristics and criminal histories, and provide accommodations for disabilities during the application process. #J-18808-Ljbffr