Job Title

A leading medical institution with a diverse and collaborative team culture! Northern Sydney location - access to parking and close proximity to public transport $80,000 plus super salary packaging - 12-month FTC! ABOUT THE COMPANY Lotus People are excited to partner with a leading medical institution situated in the heart of northern Sydney. This organisation is renowned for offering state-of-the-art medical services. This provider are known for leading in teaching and research and are dedicated to providing a high level of patient care. Join a team based in a conveniently located office, with access to parking, close proximity to public transport and plenty of amenities. As a not-for-profit, staff have access to salary packaging benefits. ABOUT THE ROLE Alongside another Team Leader, the Patient Services Team Leader will play a lead role in coordinating the daily operations of a busy patient services team that work across reception, switchboard, admissions, pre-admissions, bookings, estimates and ex-gratia. You will be responsible for delegating tasks to the team to ensure tasks are completed efficiently and effectively, while also providing guidance and support to the team. Reporting into the Patient Service Manager, you will support with staff rostering, training, allocating tasks, and resolving issues. You will also support with duties across patient admissions including undertaking private health fund checks, patient bookings, monitoring data in the patient database, reporting and other administrative duties across patient admissions. DUTIES Provide support and guidance for staff working across the Patient Services team, taking the initiative in resolving any patient escalations. Support with rostering, staff allocations and leave requests. Manage bookings and patient flow for practitioners. Ensure accurate completion of required patient documentation. Manage processes and procedures including record storage. SKILLS & EXPERIENCE Previous experience in a team leader position or similar Previous experience working in the medical/healthcare sector would be highly advantageous Excellent customer service and communication skills Excellent time management and problem-solving skills Proficiency in medical administration processes, procedures and systems would be highly regarded BENEFITS Salary packaging scheme - up to $10k per year - maximising your take home pay! Excellent access to on-site amenities including parking, cafes and public transport Join an organisation known for their diverse, inclusive and collaborative work environment OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 23 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.