Job Title

At Respect, were passionate about supporting older Australians to live independently and with dignity in their own homes. Were currently seeking a motivated, people-focused Engagement Officer Home Care to join our growing team. This is a remote-based role ideal for someone who loves building genuine relationships, thrives in a fast-paced environment, and brings a strong background in sales, communication, and client careparticularly within aged care or health services. About the Role As an Engagement Officer Home Care, you will: Respond to all incoming enquiries and convert these into face-to-face bookings with intake officers and case managers. Manage and convert referrals and leads from prospective clients, families, and placement agents. Coordinate appointments and confirm times with relevant internal stakeholders. Maintain accurate records and updates across systems including CRM, My Aged Care portal, PRODA, AlayaCare, HubSpot, and other relevant dashboards. Complete data entry and manage spreadsheets to track leads and follow-ups. Monitor and manage the Home Care inbox, ensuring timely follow-up and redirection of enquiries to appropriate departments. Proactively follow up on outstanding prospects to convert to consultations or services. Collaborate with intake officers and care managers to ensure clients receive a supportive and efficient onboarding experience. As the aged care sector transitions from the current Home Care Packages (HCP) program to the new Support at Home model, this role will also require the flexibility to adapt to upcoming reforms. The successful candidate will play a key part in supporting clients through this change. This is a unique opportunity to contribute to meaningful reform while helping older Australians access the care and support they need. Your Key Responsibilities Deliver exceptional client service and follow the customer engagement method to guide people through the intake process. Manage and track all inbound leads via phone, email, and online channels. Prepare and send out information packs tailored to individual client needs. Maintain up-to-date, clear, and accurate information in CRM and intake systems. Support marketing and outreach initiatives to generate interest and engagement with Respect''s Home Care services. Assist in onboarding of new services and system enhancements. What You Will Need Previous experience in customer engagement, sales, intake coordination or a related field ideally within aged care, healthcare, or community services. Excellent verbal and written communication skills, with empathy and professionalism. Strong administrative skills and ability to manage confidential information. Proficiency in CRM systems and aged care platforms (e.g., My Aged Care, PRODA, HubSpot, AlayaCare). Strong time management and organisational skills. Ability to work remotely and manage a dynamic workload. Current drivers licence and National Police Certificate (or willingness to obtain). Why Join Respect? At Respect, we do things differently. As a not-for-profit aged care provider, were driven by our missionto ensure the elderly feel respected, valued, and supported. What We Offer -Purpose-driven work that makes a real impact -Supportive, remote working environment -Professional development and career growth -Salary packaging and flexible working options -A team that lives by our values Our Values Respect | Care | Teamwork | Courage | Integrity | Innovation | Excellence Back to job listing