Job Title

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.Are you passionate about Luxury Retail? Would you like to play a critical role in our Collins Street Vacheron Constantin boutique?HOW WILL YOU MAKE AN IMPACT?Reporting to the Boutique Manager, the Assistant Boutique Manager is responsible for the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.Be One Of Not ManyHOW WILL YOU EXPERIENCE SUCCESS WITH US?Boutique Performance & Sales AchievementGuiding and Managing Boutique Team to achieve sales results, monitor KPIs, and maximize profits of the Boutique in accordance with the boutique strategyAssist the Boutique Manager in coaching, training and developing staff effectively to their job role in order to meet the Maisons standards and requirements.Communicate Company & Brand policies and Management instructions to staff in the most objective and effective mannerDevelop local clientele for Vacheron Constantin MelbourneBoutiqueDevelop partnerships with third parties (hotels, tour leaders, business introducers, mall managers) with clear goals and guidelinesHaving a deep understanding of Vacheron Constantin clients profiles (Locals and tourists)Customer Service / Customer Relation ManagementMaintain consistent, uncompromising high standards of customer service and Customer Relation ManagementActs as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rateWelcome & handle the clients in the respect of the Maisons standards (In the boutique, on the phone or by mail or during events)Team Management & People DevelopmentCoach, train, motivate and lead by example with a high degree of professionalismDrives performance through motivation and team engagementExperience You are motivated by the luxury sector in a similar position with managerial and team leadership experience in sales and customers service. You are To maintain updated product knowledgeTo be sales drivenTo possess quality leadership skills to lead the staff to perform to their fullest potentialTo possess excellent interpersonal and communication skillsTo be reliable and independent, outgoing and socialTo be initiative, reactive, proactive with problem-solving abilitiesTo be organizedTo have a broad background in CRM activities (customer relationship management)To have demonstrated passion for service and client orientationWritten and spoken English, other foreign languages highly appreciatedKnowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutiqueTo possess general IT skills, constantly upgrading: Microsoft Office, SAPHOW DO WE KEEP YOU SMILING?As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.Interested? Join us! #WeAreWaitingForYou #J-18808-Ljbffr