About the roleWe are seeking an experienced and passionate Shop Manager to join our team at Long Paddock Cheese & The Cheese School in Castlemaine, Victoria. You will be responsible for overseeing the day-to-day operations of our specialty cheese & fresh dairy products shop on-site at The Mill Castlemaine, ensuring exceptional customer service and driving sales. This is a full-time position, with 3-4 days working in our shop, and 1-2 days working with our Packing & Dispatch team. You will need to work Saturdays (usually our busiest day) and sometimes on Sundays.What you''ll be doingRun our onsite retail outlet independently as well as lead & motivate a small team of casual shop assistants to provide outstanding customer serviceOversee the ordering, purchasing, inventory management, and merchandising of our wide range of artisanal cheese & fresh dairy productsDevelop and implement marketing and promotional strategies to drive sales and increase brand awarenessEnsure the shop maintains high standards of attractiveness, cleanliness, organisation, and safetyAnalyse sales data and financial reports to identify opportunities for growth and improvementWork with our Pack & Dispatch team for part of the time, under the supervision of our Quality, Affinage & Dispatch ManagerCollaborate with the broader Long Paddock Cheese cheesemaking, cheese care & sales teams on strategic initiatives and new product introductionsProvide exceptional customer service and build strong relationships with our loyal customer baseWhat we''re looking forMinimum 3 years of experience in a retail management or leadership role, preferably in the specialty food or hospitality industryExcellent customer service skills and able to lead and motivate a small team, as well as work as part of our full Long Paddock Cheese team, and The Cheese School teamFood handling and cooking skills to be able to prepare & serve a small range of cheese-related food items for customers to eat on-siteStrong problem-solving and decision-making abilities, with a keen eye for detailProficient in inventory management, sales reporting, and financial analysisA passion for good food and artisan cheese, and a reasonable understanding of cheese varieties, pairings, and storageExcellent communication and interpersonal skills, with a love of learning new skillsFlexible and adaptable, with the ability to thrive in a fast-paced, dynamic environmentWho we are and what we offerLong Paddock Cheese is an award-winning producer of handcrafted, small-batch cheeses & fresh dairy products based in Castlemaine, central Victoria. We operate a welcoming onsite retail shop at The Mill Castlemaine, where we share our passion for high-quality dairy with locals and visitors alike, co-located with The Cheese School where we teach cheesemaking. We are committed to providing a supportive and collaborative work environment for our hardworking team, and offer a competitive salary, generous staff discounts on our products, and opportunities for career development.If you''re ready to join our dynamic team and contribute to the growth of our business, we encourage you to apply now.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a store manager? Do you have customer service experience? How many years of retail management experience do you have? Do you have experience in a sales role? Do you have experience with inventory management? How many years'' experience do you have in a marketing role?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Retail Store Manager #J-18808-Ljbffr
Job Title
Shop Manager