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Add expected salary to your profile for insightsAssociate Technology Level 2 Desktop SupportWork for the worlds largest privately owned insurance broker in Sydney (must be based in Sydney)Advance and shape your career in the technology and insurance industries by collaborating with onsite and remote talented associates across the globeReporting to our Chief Information Officer Pacific, the Associate Technology is responsible for the support, configuration, and maintenance of Locktons technology ecosystem for the Pacific business. This role ensures the smooth operation of systems and services including technical (Level 2) support for end-users.Working at Lockton is an exciting chance to be a part of a vision and growth which leads to results. Our flat structure allows anyone to raise ideas and think creatively, we are all about creating a culture where people feel valued and cared for. In fact, in April 2024, Lockton Australia was certified as a Great Place To Work company for the second year in a row, and achieved an outstanding 91% Great Place to Work Statement. If this sounds like an environment youd enjoy, we have an excellent opportunity for someone to join our team as an Associate Technology in our Sydney office.What will you be doing?Provide desktop and laptop support for all users including hardware and software. Assisting users with both onsite and remote assistance. Provide mobile device support for all users. Both onsite and remote assistance.Assist remote technical teams with the investigation and remediation of onsite infrastructure incidents or vulnerabilities. Provide hands-on onsite support for remote technical teams.Investigate and troubleshoot security vulnerabilities across desktops, laptops and mobile devices. Setup and prepare laptops for new staff members including operating system, management tools and end user software.Provide Microsoft 365 support for all onsite and remote users. Including Outlook, Teams, SharePoint and OneDrive.Provide Microsoft Intune and BitLocker support for all onsite and remote users.Provide onsite and remote support for audio visual hardware and software for meeting rooms.Support technology compliance reporting requirements.You will need the following experience and qualifications:Bachelors degree in information technology, computer science, or a related field.Minimum of 2 years of experience in IT support roles. Demonstrated experience in supporting MS Windows, Intune, and BitLocker.Excellent communication and stakeholder management abilities.Demonstrated experience in Microsoft 365 including Outlook, Teams, SharePoint and OneDrive.Solid analytical and problem-solving skills.Flexibility and willing to learn new technologies.We offer:Join us in an agile/hybrid work environment that promotes flexibility and work-life balance.We prioritise your professional growth with training and development opportunities at all levels. Benefit from our 10-week mentoring program for guidance and support to excel in your role.Your well-being matters. Enjoy discounted corporate private health insurance, a complimentary flu vaccination program. Our Salary Continuance insurance provides financial protection for you and your family in case of illness or injury.Take time for yourself. We offer extra paid summer and winter days to focus on your wellness and recharge.We value your contributions and offer competitive remuneration packages. Be recognized for your hard work through our reward and recognition schemes.Family comes first. Enjoy paid parental leave and contribute to your community with our paid volunteer leave.Your mental well-being is important. Our employee assistance program provides coaching and counselling services.Join our inclusive culture. Engage with our Wellness, Diversity, Equity & Inclusion, and CSR Associate Resource Groups to participate in initiatives aligned with your passions and values.About LocktonLockton has grown to become the worlds largest privately owned insurance broker. Certified as a Great Place to Work in Australia and featured on the Top 50 Workplaces for Women, our structure and unique culture empowers Associates to make decisions and influence the direction of the business.With top-tier mentors and a 98% client retention rate in Australia, we employ some of the best and brightest minds in the risk and insurance industry.The insurance industry isnt going anywhere. Its stable. Its secure. Over 300 Associates help organisations every-day to drive profitability over the long-term and become more resilient.To learn more about us, please visit global.lockton.com.How to apply:If you''re enthusiastic about the role and believe you would be a great fit, we encourage you to apply, even if your experience doesn''t align perfectly with all the requirements. Your unique perspective and skills are valuable to us. Please click "apply" and submit your CV along with a detailed cover letter explaining why this job caught your attention and how your abilities and experience make you suitable for the role.Lockton is committed to equal opportunity employment. We value diverse perspectives and contributions from all our associates. We strongly encourage applications from individuals of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, individuals with disabilities, women, and those from culturally or linguistically diverse backgrounds.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Desktop Support Role? Which of the following Microsoft Office products are you experienced with? What''s your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr