Job Title

A great lifestyle in a treasured environment, this is life at PSC!The opportunityOur Customer Experience team is seeking two part-time team members to join on a temporary 2-year contract.As a Customer Experience Officer, you will be the first point of contact for our community, setting the standard for first-class customer service. You should be skilled in multitasking and building strong relationships internally and externally.Your communication skills, both written and verbal, will be excellent. You will be able to adapt to and exceed customer expectations with every interaction.This role involves rotating between front desk duties, liaising with internal units, handling phone calls, and responding to social media inquiries.This is a contract role part-time, 14-28 hours per week, with availability across the 5-day workweek as needed.Hourly Rate Range: $35.73 to $39.42 per hour + 11.5% superannuation + retention allowance.Location: PSC Administration Building, Raymond Terrace.Key responsibilities include:Providing expert advice and maintaining knowledge of council policies and services.Processing financial transactions, including daily bank reconciliations.Handling incoming calls and directing inquiries appropriately.Were looking for:Experience in customer service with excellent interpersonal skills.Conflict resolution skills and ability to handle public inquiries efficiently.Teamwork, prioritization, and contribution to team success.Strong data entry and MS Office skills.Benefits include:Work/life balance with flexible options and generous leave.Confidential support through our employee assistance program.Health and wellbeing programs, gym access, and discounted health insurance.Free on-site parking and nearby shopping.On-site caf and more.To apply, tell us why you want this role and how it aligns with your career goals.Application details:Close date: Midnight, Sunday, 6 July 2025.Contact Chloe Carmody for inquiries: (02) 4988 0725.Contact Brooke Tisdell for application assistance: (02) 4988 0589.Visit our Careers page for application tips.Upload your resume and answer questions based on the criteria and values.We are a 2024 Circle Back Initiative Employer and support veterans employment. We adhere to child safety principles and respect the traditional custodians of the land. #J-18808-Ljbffr