Job Title

A new transformational adventure awaits youHow does 5 weeks leave per year, an impactful career that youll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?As one of Forbes 2024 Worlds Best Employers and Fortune''s World''s Most Admired Companies for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact towards our vision to be Australias leading digital insurer. So, if you want to be part of a values-led global organisation, where real growth and transformation are happening, along with our track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on!Lets create a brighter future together, lets make a difference Its important to know that what you do matters. In your role, you will help more people live well and enjoy confident lives.A great opportunity exists to join Zurichs Retail Insurance Operations team as a Case Manager in our Melbourne office.In this varied role, you will be responsible for tracking new business submissions, completions, and reducing end-to-end turnaround times through suspense management activities. You will work in collaboration with our Underwriters, Health Connect Consultants, and Sales team for new business lodged, managing workflows, systems processing, correspondence, and phone calls.If you want to grow your career in a professional, supportive culture, this will be the ideal role.Important to your success - Unlock your potentialExceptional customer service experience; contact centre background advantageousCompetence in Excel, Word, and related software packagesExcellent communication and stakeholder engagement skillsA solution-focused mindset and strong attention to detailAbility to prioritise tasks in an agile environment.Belong. Zurich is here to support youThere are many reasons why Zurich is a great place to be and the right choice for you, including:5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carers leave (empowering our people to manage their own wellbeing), plus access to Family Care (parental leave)Hybrid working arrangement - office 3 days and WFH 2 days p/w for full-time employeesAccess programs to stay healthy and feel healthier, including a AUD$500 wellbeing payment per year, a AUD$295 new starter e-voucher for your WFH setup, and other benefits through our Shine portalOpportunities to grow and thrive in your career with award-winning training programs. We support and encourage your individualityWork with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your roleGlobal mobility opportunities across more than 200 countries worldwideVolunteer and work in our Green Star-rated offices (when in the office), dress for your day, and participate in planting a tree for every new employeeRecognized as an employer of choice with awards and memberships including WGEA, Family Inclusive Workplace, Gold AWEI employer, Pride in Diversity, and moreWe could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations during the recruitment process, please let us know at the time of your application.If youre ready for an adventure that will build a brighter future together and foster a sense of community, please apply today to start your journey! #J-18808-Ljbffr