Job Title

Customer Support Specialist - ConstructionAdd expected salary to your profile for insightsBold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customers dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.Are you ready to embark on an exciting journey with us? Were looking for a passionate Customer Support Specialist - Construction to join our team.ABOUT THE ROLEWe''re looking for someone who''s passionate about people, communication, and creating a smooth client experience to join our Customer Service team as a Customer Support Specialist - Construction.This role is dedicated to proactive and consistent client communication throughout the construction journey. You will act as the primary point of contact for clients from site commencement through to the completion of handover items, ensuring our clients feel informed, supported, and confident at every stage.Working in close collaboration with our construction team, you will be responsible for delivering timely progress updates, managing client queries, and maintaining strong relationships that contribute to a smooth and positive build experience.Reporting to the Construction Operations Manager, your responsibilities will include but will not limited to:Be the go-to contact for clients during the construction phase of their home. Ensuring the highest quality of customer service and quality control through our internal PropertyPro Communication PortalDeliver clear, consistent, and professional progress updatesProactively manage and respond to client queries, ensuring alignment with site status and timelinesDevelop and maintain strong connections between our Onsite Construction Team and ClientsResponding to any issues that may be raised by assisting in identifying the problem and providing appropriate and timely resolutionsBOLD LIVING WILL OFFER YOUA generous salary negotiable upon experienceA supportive workplace with a fantastic cultureAbility to work on a diverse range of projectsTraining and support required to succeed in the roleTHE SUCCESSFUL CANDIDATE WILL HAVEMinimum 2 years proven experience in a client-facing rolepreferably within residential construction, property, or another customer-centric industry.Strong and confident communication skillsboth written and verbalStrong organisational skills and attention to detail with the ability to juggle multiple client relationships and timelines.A collaborative mindset with a proactive approach to problem-solving.If youre ready to join a dynamic team where your communication skills and passion for customer service will shine, wed love to hear from you.Click Apply to begin your Bold journey.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Customer Support Specialist? Do you have customer service experience? Do you have experience in a role which requires relationship management experience? How much notice are you required to give your current employer? Do you have a current Australian driver''s licence?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr