Business Development Manager - Aged Care and NDISAdd expected salary to your profile for insightsMy Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We''re growing every day and there''s never been a better time to join our team.Due to our growth, we have a newly created position in Adelaide, South Australia.Key responsibilities include but are not limited to:Business Development & Client AcquisitionBuild and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.Actively promote My Guardians services, brand, and values through professional engagement, networking, and community outreach.Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.Collaborate on the development and implementation of innovative marketing and referral initiatives.Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.About My GuardianMy Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We''re growing every day and there''s never been a better time to join our team.Due to our growth, we have a newly created position in Adelaide, South Australia.Key responsibilities include but are not limited to:Business Development & Client AcquisitionBuild and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.Actively promote My Guardians services, brand, and values through professional engagement, networking, and community outreach.Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.Collaborate on the development and implementation of innovative marketing and referral initiatives.Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.Client Onboarding & Service CoordinationOversee the client onboarding process, ensuring a seamless transition from enquiry to active service.Guide clients and families through available service options, funding pathways, and expectations.Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.Provide clear documentation and handover to operational teams post-onboarding.Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.Client Relationship ManagementAct as the primary contact during onboarding and early service delivery phases.Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.Foster trust and rapport with clients and their families through consistent communication and professional service delivery.Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.Internal Collaboration & AdministrationWork closely with the Operations, Bookings, and Care Coordination teams to ensure smooth service setup and rostering.Support internal teams by sharing insights from client feedback and community trends.Maintain accurate and up-to-date records using internal CRM and service management systems.Participate in sales meetings, team planning sessions, and continuous improvement initiatives.Ensure all activities align with My Guardians policies, procedures, and compliance obligations.Skills & Experience:Experience in a business development or intake-focused role, ideally within aged care or disability services.Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.High-level communication, negotiation, and relationship-building skills.Demonstrated initiative, sound judgment, and ability to work autonomously.Experience using CRM or care management systems (desirable).Current drivers licence and willingness to travel as needed.If this sounds like the perfect opportunity for you, we would love to hear from you.Employer questions:Your application will include the following questions:Which of the following statements best describes your right work in Australia?Which of the following First Aid accreditations do you currently hold?Do you have a current Australian Driver''s Licence?Do you own or have regular access to a car?Do you own or have regular access to a car?Do you have a current Working with Children Check (WWCC)?Do you have a current NDIS Worker Screening Check (NDISWC)?Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Business Development Manager #J-18808-Ljbffr
Job Title
Browser Upgrade