Job Title

Customer Service Officer SeaLink Marine & Tourism - Tasmania SeaLink Marine & Tourism - Tasmania (Bruny Island) is looking for a bright and energetic individual with strong work ethics to join our team Part Time! We encourage you to apply! Apply to join our Customer Service Team, a vibrant group delivering excellence in customer service for tourists and locals alike. We form the gateway to Bruny Island, renowned for its stunning landscapes, rich Aboriginal history, and diverse wildlife. About The Role As a Customer Service Officer, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your role involves handling inquiries, resolving issues, and offering service information with professionalism and empathy. You will work closely with Marine Team to address customer needs efficiently, contributing to overall customer satisfaction and loyalty. Your Typical Day May Include Make or process reservations for visitors to Bruny Island accurately through the company check-in systems. Answer customer inquiries to ensure a positive customer experience. Liaise with crew ensuring operational issues are satisfactorily communicated and resolved as required. Accurately complete shift reports as per hand-over procedures. Keep the ticket booth clean, tidy, organized, and well maintained. Assist back office with tasks as required. Ensure ticket booth is opened and locked up as per company policies and procedures. Maintain high levels of personal presentation and grooming. About You You are a dedicated and empathetic individual with a passion for delivering outstanding customer service. Your excellent communication skills allow you to connect with customers and understand their needs effectively. You thrive in fast-paced environments and are adept at problem-solving, ensuring that customer issues are resolved promptly and satisfactorily. With a keen eye for detail and a proactive approach, you consistently strive to enhance the customer experience. Your positive attitude and team-oriented mindset make you a valuable asset to any organization. How To Apply Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question. We are requesting your resume and a cover letter explaining why you are the best person for this position. Applications close by 5pm Sunday 6 July 2025. About Us SeaLink Tasmania is part of SeaLink Marine & Tourism, one of Australia''s largest marine and tourism businesses with operations across six states and territories, connecting our customers to many of Australia''s most beautiful island destinations and experiences. With globally recognized brands such as SeaLink, Captain Cook Cruises, and Kingfisher Bay Resort, we are a team committed to exceeding expectations and supporting our communities and customers. SeaLink Marine & Tourism is part of Kelsian Group Limited - Australias largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London, and the Channel Islands. Kelsian delivers safe and sustainable transport solutions to improve the communities we serve. We aim to provide meaningful and sustainable employment opportunities that are inclusive and celebrate diversity. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disabilities, and those from diverse cultural backgrounds. #J-18808-Ljbffr