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Endless career pathways in a growing industryPaid training including a Cert 3 in Rail Customer Operations$42 p/h + penalties, super, and 5 weeks leaveV/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade.V/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.About the roleAs a Services Officer, your primary base will be the Geelong station, but you may also need to work between Winchelsea and Tarneit based on your roster and business needs. Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail.You will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures.This is a full-time, ongoing role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Geelong line within 80 km of your Home Depot or residence.Key accountabilities include:Gain a Certificate 3 in Rail Customer OperationsCommunicate accurate and timely information to customers about V/Line services and other forms of public transportationPerform Safeworking, training will be providedIdentify and report safety hazards or incidentsTake pride in, and maintain the presentation and cleanliness of the station and its facilitiesTrain as a reserve conductorEnsure safety on and around the station, for customers, colleagues, and yourselfAbout youAs our next Services Officer, we are seeking self-motivated individuals who prioritise customer service and safety.Our ideal candidate will possess the following:Alignment to V/Lines core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human RightsA valid drivers license and a reliable vehicleSuccessful completion of Year 10 or equivalentAbility to work independently and proactively without supervisionAbility to adapt to changing environmentsPrevious extensive experience in a customer service and operational environmentStrong verbal and written communication, and problem-solving skillsStrong safety culture and willingness to adhere to the company valuesIf your skills or experience dont exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.Why V/LineIn addition to free myki travel, we offer:Community impact Make a genuine difference. Work in a role that connects Victorians, every day.Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity.Dynamic environment V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.Collaborative team Youll be part of a broader, supportive team. Surround yourself with talented, passionate peers.Flexible working We support flexible working. Work in a way that supports you to thrive in your role.We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. This also includes a Working with Children Check.As a member of our Customer Operations team, you will gain a Certificate 3 in Customer Rail Operations within 4 weeks in Melbourne, in addition to 2-4 weeks of on-the-job training to set you up for success on your V/Line journey.Whilst completing the Cert 3 and on-the-job training, you will be on $27.49 p/h. Upon successful completion of both, you will move up to $42.48 p/h, plus loadings and penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. #J-18808-Ljbffr